Are your customers' experiences profoundly remarkable?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why the emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. It is the rule, not the…

Kaptivo taps David Hsieh as CEO

August 14, 2018

Kaptivo, a company that transforms analog whiteboards into a digital collaboration tool, has appointed David Hsieh as CEO. Hsieh succeeds co-founder Dr. Nic…

Amazon, Whole Foods expand grocery pickup at the curb

August 14, 2018

Amazon is launching curbside grocery pickup at its Whole Foods Market locations in Sacramento and Virgiinia Beach.

Aldi expands New Jersey footprint

August 14, 2018

New Jersey consumers are going to have five new Aldi locations to shop this year.

Maximize retail sales by avoiding back-to-school syndrome

John Larson, senior partner at John Larson & Company, shares how retailers can "play it smart" and take advantage of the back-to-school shopping season while…

As sale looms Rite Aid dims earnings projections

August 13, 2018

Rite Aid isn't as optimistic about this year's earnings as it was in April and now expects to hit between break-even and a loss of four cents per share…

Consumers prefer in-store for back-to-school shopping

August 13, 2018

Ninety-five percent of parents will hit a retail brick-and-mortar store for back-to-school shopping, with just 5.5 percent planning to go online.

Retailers on a hiring hunt

August 13, 2018

Retailers added 96,000 jobs in the past 12 months and a low unemployment rate, not seen in nearly 50 years, is spurring new hiring strategies such as hiring on…

Australia footwear chain offers same-day delivery

August 13, 2018

Accent Group, which operates 350 Australian-based footwear stores, is deploying same-day delivery.

ZIVELO Introduces Financing Options for Clients

ZIVELO has partnered with Ascentium Capital, the nation’s largest private, independent finance company, to provide financing options to clients.

3 tips to make sure your CX doesn't take a summer break

Lisa van Kesteren, CEO and Founder of SeeLevel HX, offers retailers three steps to take to ensure that the customer experience remains steadfast for each and…

Facial recognition kiosks at Canadian malls draw privacy complaints

August 10, 2018

Kiosks with facial recognition cameras have raised objections at Calgary, Canada, shopping centers after a picture of one of the kiosks was posted on Reddit…

Why a consumer 'win back' effort requires a strategy

August 10, 2018

New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.

Cheetah Digital acquires Stellar Loyalty

August 10, 2018

Enterprise cross-channel marketing software player Cheetah Digital is acquiring Stella Loyalty, which makes cloud-based customer engagement and loyalty…

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online…

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Amazon, Walmart not making strong emotional connection with consumers

August 9, 2018

A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.

3 lessons for improving the retail customer experience

Jesse Himsworth, vice president of strategy and integrated solutions at Clearlink, explains why retailers must focus on the whole rather that just a few parts…

Consumer security fears overshadow future of biometric payments

August 8, 2018

Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure…

Boomers nearly 5x more likely than millennials to swipe credit cards over cash

August 8, 2018

People age 29 and younger are 93 percent more likely to have a negative opinion of credit cards than people age 59 and older, according to new research from…