The expanding digital divide between consumers and retailers

by Chris Petersen — Owner, IMS

Consumers want it all … but just how much can retailers deliver?

Survey: Consumers want more delivery options and greater delivery transparency

January 27, 2016

Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…

New York company debuts pure mobile-only grocery checkout

by Will Hernandez — Editor, NetWorld Media Group

While AmazonFresh, FreshDirect and Peapod have offered consumers varying degrees of online and mobile grocery ordering for several years, the in-store…

What Dollar Shave Club knows: Getting an edge on utility

by Bryan Pearson — President, LoyaltyOne

The Dollar Shave Club is one sharp example of how manufacturing supply chains are being disrupted. Yet its approach to winning market share is disarmingly…

New NEC tools aim to help retailers with data, demographics and analytics

January 26, 2016

NEC Corp. of America debuted a slew of new tools at the January NRF BIG Show and the hardware, software and services are focused on helping retailers with…

'Evolved' retailers more likely to succeed compared to pure-play business strategy

January 26, 2016

Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.

U.S. Bank banking on new brand message to grow business

January 26, 2016

U.S. Bank is revamping its brand to drive home its message that it offers the "power of possible."

SlabbKiosks launches an OEM Solutions site

SlabbKiosks has launched www.usakiosks.com – a site specifically designed to showcase the company’s OEM solutions. The site features some of the customized…

More than half of Americans boast retail job experience, claims study

January 25, 2016

Americans with a retail job on the resume likely got their first retail role at the age of 16.

Hilton's Tru hotel chain aims to grab hipster, digital native travelers

January 25, 2016

Hilton's 13th brand will likely become it's biggest, claims CEO Christopher Nassetta.

Merchants shift priorities to better serve today's consumers

by Will Hernandez — Editor, NetWorld Media Group

London-based multinational retailer Marks and Spencer describes how it created a new loyalty program.

Free webinar focuses on how IoT can boost guest engagement, revenue

January 22, 2016

Attendees will learn how McDonald's and other chains are boosting campaign performance up to seven times by using mobile data to better target campaigns.

SlabbKiosks launches new site for OEM solutions

January 22, 2016

The site allows customers to see past custom kiosks and start the process of crafting their own custom solutions.

Discount Tire wheels out mobile payment with one goal in mind

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as…

Currency rates, tepid consumer spend present challenges for Tiffany & Co.

January 22, 2016

A weakening China market, which accounts for Tiffany & Co.’s 24 percent of sales, and lower than usual tourist traffic hurt the retailer’s holiday season as…

Walmart boosting pay, opening new stores while closing others

January 22, 2016

It’s been a busy first month of the year for mega retailer Walmart with news of store closings and a move to increase its minimum wage,

Mobile is affecting commerce decisions for retailers

by Will Hernandez — Editor, NetWorld Media Group

At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact…

Panera leader: Payment, mobile innovations boosting customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Report: Retailers aren't evolving fast enough

January 21, 2016

The increasing use of mobile shopping threatens retailers that fail to meet mobile users' expectations for more sophisticated shopping services.

Amazon aims to make product re-orders easier than ever

January 21, 2016

Amazon wants to make shopping easier than ever and is building a re-order capability via connected devices tied to its Amazon Dash service.