Small craft brewery demand spurs hop production upward

December 21, 2015

Increasing demand from the craft brewing retail segment is driving U.S. hop production upward.

3 changes to PCI mandate retailers need to understand

Three changes to the PCI DSS mandate are having dramatic effects on a number of business owners and vendors.

Warm holiday temps present a cold front for retail sales

December 18, 2015

The warmer than usual temperatures during the holiday season isn't likely making retailers very jolly.

Retailers embracing Free Shipping Friday

December 18, 2015

Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.

Apple Pay coming to China in 2016

December 18, 2015

Rumor becomes reality as Apple's mobile payment system is set to debut with the support of 15 Chinese banks.

Year in Review: Top mobile news, strategy insight of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There were two big 'm' words for the small and big retailer in 2015: millennial and mobile. Both factored big in strategy, merchandising, reassessing payment…

Speed, convenience are tops for retail consumers reveals new research

December 17, 2015

Retail consumers aren't very patient with slow loading online stores and are using their smartphones more than tablets this year when it comes to online…

Report: Big sales days reflect big smartphone, mobile consumer use

December 17, 2015

The top retail sales days of the holiday season reflect increasing consumer adoption and reliance on smartphone and mobile device use, according to a new…

Year in Review: 10 popular blogs of 2015

Mobile and the millennial were dominant topics this year but overall retail customer experience strategy, planning and how best to use new technologies were…

Insight on kicking a 2016 retail strategy off on solid ground

by Ethan Whitehill — CEO, two west inc

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Webinar: Expert insight on how retailers can connect with the millennial consumer

December 16, 2015

One big buzz word in retail customer experience this year is the term ‘millennial’ and a big industry trend is the focus retailers are engaging to capture the…

Infographic: Gurus share predictions of what's to come in retail customer experience

December 15, 2015

A look at what some experts expect to happen going forward in retail customer experience and relationship management.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

Shoes of prey: New time versus personalization trade-off

by Chris Petersen — Owner, IMS

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

10 tips for boosting customer service and inspiring a retail seasonal workforce

For many businesses, the holiday season is one of the busiest times of the year. But it certainly is not the time to slack off on service.

Survey: Local shopping centers big draw for last-minute holiday purchases

December 11, 2015

With just two weeks til the big holiday, a new report reveals retail consumers will be hitting local shopping centers to finish last-minute gift-buying and…

Amazon expands booze service but challenges ahead in meeting consumer needs

December 11, 2015

Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.

Kenneth Cole goes interactive to drive consumer experience to new heights

December 10, 2015

Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.