Walmart’s new strategy isn’t really new but it's banking on super powers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…

MasterCard announces tokenization support for private-label cards

June 15, 2015

BJ's Wholesale Club, Kohl's and JCPenney will be among the first retailers to bring mobile payments to their private label cardholders later this year.

American Express POS rates lowered to less than 2%

June 12, 2015

Harbortouch, a POS system and merchant services provider, is offering special pricing on American Express transactions at a rate of 1.99 percent for merchants…

Is your chief customer officer part of your c-suite?

In many companies, there is now a seat at the boardroom table for the chief customer officer. Shep Hyken explains why this role is so important.

Retail, foodservice sales see May surge

June 12, 2015

U.S. retail and food services sales for May hit $444.9 billion, an increase of 1.2 percent from the previous month, and 2.7 percent above May 2014, according…

Cloud-based solution available to help control supply chain

June 12, 2015

FusionOps, a provider of cloud-based supply chain analytic applications, has launched an analytics suite — FusionOps Retail — designed specifically for the…

American Apparel adds CIO

June 12, 2015

American Apparel has named Brian McHale as its SVP and chief information officer, according to a company press release.

White Castle VP concerned over proposed overtime changes

June 11, 2015

White Castle Vice President Jamie Richardson testified in a hearing by the House Education and Workforce Committee's Subcommittee of Workforce Protection about…

Webinar registration open: 'How to Deliver a Stellar Site Search Experience'

June 11, 2015

The free webinar will teach business owners how to craft a user-friendly site search experience.

Net Element upgrades POS solution

June 11, 2015

Net Element has launched Aptito v.2.9, a proprietary cloud-based POS system that provides universal payment acceptance and numerous restaurant productivity…

NRF: Father's Day spending up over last year

June 11, 2015

While Father's Day spending pales in comparison to Mother's Day, the holiday should bring in $12.7 billion.

Interactive customer experience technology has to be natural

Technology should be used in way that's natural for consumers to interact with, and enhance the brand story, rather than be the story itself, says Ben Putland…

The new force at Old Navy: 4 loyalty Lessons from a retail revival

by Bryan Pearson — President, LoyaltyOne

Like a smattering of rhinestones on a pair of skinny jeans, Old Navy has emerged as the unexpected sparkle in Gap Inc.’s performance.

Armed with the right strategy, Instagram is valuable marketing weapon

The visual network requires its own specific strategy but must be part of the overall promotional effort.

Ensure recipe consistency and quality with new rotating ingredient scale

Guarantee precise ingredient measurement to ensure recipe consistency and quality with the new Rotating Ingredient Scale from FFR Merchandising.

Sears CEO 'encouraged' despite low Q1 numbers

June 9, 2015

Sears Hometown and Outlet Stores reported Monday that its operating income decreased 36.9 percent to $4 million and that comparable store sales decreased 1.…

Apple Pay gets more 'Wallet'-like with new additions

by Will Hernandez — Editor, NetWorld Media Group

Apple has added private-label and loyalty card support to its mobile payment system. The company also has announced that Apple Pay will launch in the UK next…

How to use humor in marketing to make your customers LOL

Making a customer laugh is a great thing, but if a humorous campaign falls flat the fallout will last longer than any potential merriment.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of…

How grocers, food retailers can keep up with restaurants

by Bryan Pearson — President, LoyaltyOne

Grocery retailers, armed with unprecedented levels of insights and technology, have the opportunity to provide consumers with the experiences and products they…