US retailers struggling to meet consumer expectations around mobile, in-store experience

March 25, 2015

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need…

Retail of the future: Five insights from SXSW Interactive

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

New easy-order kits for narrow and category-specific product now available for FFR's Power Zone® pre-set™ self-facing system

Combining the power of self-facing with superior design and versatility, FFR Merchandising’s new easy-order Power Zone® Pre-Set™ Self-facing System Kits…

Starbucks suspends 'Race Together' campaign amid criticism

by Josh Fischer — Editor, NetWorld

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where…

Goorin Bros. achieves PCI compliance with fingerprint readers

March 24, 2015

Employees log on with their unique biometric credential and are automatically logged off after each transaction.

Zumigo launches validation service for online retailers

March 24, 2015

Identity verification company Zumigo Corp. has introduced what it says is the industry's first merchant payments validation service based on the real-time…

Study finds 330 million payment cards 'in the clear'

March 24, 2015

More than 6 in 10 businesses store unencrypted cardholder data, SecurityMetrics says.

The weak link in Apple Pay's security chain

Crooks have been using a surprisingly low-tech tactic to worm their way around Apple Pay's tokenization and biometric safeguards.

Survey says nearly half of product manufacturers implementing item-level RFID

March 23, 2015

For retailers, RFID provides greater than 95-percent inventory accuracy, improved sales, decreased out-of-stocks, increased margins and expedited returns…

KioWare announces enhanced EMEA presence

Analytical Design Solutions Inc. (ADSI) dba KioWare, headquartered in York, Pennsylvania, has a new office location based just outside of London offering sales…

Making a 'lovemark': How Coke and Burberry derive devotion digitally

by Bryan Pearson — President, LoyaltyOne

If colas and coats can claim one thing in common it is this: Two of the best-known makers of each are trying to transform the historic into meteoric through…

Amex pushes forward major retail rewards initiative

March 20, 2015

AT&T, ExxonMobil, Macy's, Nationwide, Rite Aid, Direct Energy and Hulu will be initial partners.

Intel lists job opening for cryptocurrency researcher

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

March 19, 2015

International developer Intel appears to be engaging the world of cryptocurrency with a job listing for a cryptocurrency researcher. According to the job…

Amazon offering one-hour delivery in Baltimore, Miami

March 19, 2015

According to the company, the Prime Now service will be available to Baltimore and Miami subscribers from 8 a.m. to 10 p.m., seven days a week.

Target adds one-year return policy

March 18, 2015

The retailer also rolled out a one-year return guarantee for guests using Target's baby, college or wedding Gift Registry.

Digital Signage Enhances the Consumer Experience For Retailers

As technology advances, so too must the landscape of retail. Retailers are converting to digital signage to avoid the outdated static marketing campaigns…

Mount bulk bins to wire and pegboard/slatwall with new adapters for clear divided bins

Highlight bulk product on multiple fixture types with new mounting adapters for FFR Merchandising’s Multi-Purpose Bins with Dividers.

Your employees are your brand

by Ron Zamir — President and CEO, Allen Communication

There is a direct tie to loyalty and retention between how companies treat their employees and how they treat their customers.

PetSmart and Amazon.com earn top customer experience ratings

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…

Visa hits the road

March 16, 2015

The card giant has embarked on a nationwide tour to explain how and why businesses should prepare to accept chip transactions.