Retailer Runnings selects ShopVisible for e-commerce launch

March 10, 2014

Runnings, a general merchandise retailer with more than 34 brick and mortar stores across the upper Midwest, has announced its partnership with ShopVisible for…

How and why price discounts impact customer experience

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

What are the odds that discounting your price is going to lead to a positive customer experience? It'll be interesting to see whether your reactions to the…

Visa, MasterCard unite to advance EMV migration

March 7, 2014

MasterCard and Visa have formed a new cross-industry group intended to increase payment system security, the companies announced today. Initially, the group…

60 percent of Millennials willing to share personal info with brands

March 7, 2014

With consumer privacy at the forefront of the nation's collective consciousness, given the recent Target data breach and ongoing NSA spying scandal, new Mintel…

NRF says PIN essential on new credit, debit cards

March 7, 2014

The National Retail Federation issued the following statement from Senior Vice President and General Counsel Mallory Duncan in response to today's announcement…

Mood Media dressing up fashion retailer with music, digital signage

March 7, 2014

In-store media specialist Mood Media Corp. recently announced that it has won an agreement to provide digital signage and music for "an iconic designer…

Walls and Forms unveils new Verizon store package

March 6, 2014

Walls and Forms Inc., a company that specializes in the design, fabrication and manufacturing of retail display systems, modular wall systems, and wireless…

New PCI SSC e-learning program to focus on protecting data, preventing breaches

March 6, 2014

The PCI Security Standards Council has announced a new series of online training courses designed to help companies keep customer payment data secure and…

Cold weather put a chill on retail revenue in February

March 6, 2014

Retail analytics firm Euclid has released its monthly retail benchmark report to analyze shopper activity and behavior during the month of February. This…

Six questions to get actionable feedback from customers

It's important to ask questions, but it's also easy to ask questions that lead the witness.

Your data is only as good as your perspective

by Adam Toporek

Great customer experience strategies must inevitably be formed around good data. Even for smaller organizations that might not have the data quantity or…

Tipping points in an economy of one

by Bryan Pearson — President, LoyaltyOne

From one-to-one to peer-to-peer, the relationship between consumer and brand has been tipping over the past few years, and the consumer is the one gaining…

Sport Chek flagship launches another digital revolution

The Canadian sporting goods giant continues to fight the good fight in keeping alive brick-and-mortar retail.

VeriFone wins 2014 MPE Award for mobile POS

March 5, 2014

VeriFone Systems Inc. has announced that it won the 2014 Merchant Payments Ecosystem Award in the mPOS category at MPE 2014 in Berlin. VeriFone was selected by…

Study: 38% of Americans have chucked checks

March 4, 2014

Asked how often they write personal checks, the most common response among Americans is "never" (37.8 percent), followed by "several times a month" (25.…

Slyce triples funding for retail image recognition tech

March 4, 2014

Visual product search platform Slyce today announced the close of its latest funding round with more than $10.75 million raised, increasing the company's total…

Overstock surpasses $1 million in Bitcoin sales

March 4, 2014

Overstock.com, Inc. announced it has sold over $1 million in product to Bitcoin users since the online shopping site started accepting the cryptocurrency on…

Pursway announces patented purchase influence tech

March 4, 2014

Big data analytics firm Pursway has announced the availability of its purchase influence targeting tools, MyPIVO (Purchase Influence Value Order), fastPIVO and…

Voice for the customer: The impact of internal customer advocates

Customers need someone inside the organization who is constantly fighting on their behalf.

As Millennials get nostalgic, so do brands

by Jeff Fromm — Executive Vice President, Barkley

Ranging from roughly 18 to 30 years old, Millennials are generally optimistic about their futures, but they're also approaching the age where they start to…