Study: One-third of UK online sales made via mobile devices

March 3, 2014

One in three of all U.K. online sales are now made on a mobile device, according to research by Interactive Media in Retail Group, the U.K.'s industry…

Survey highlights winning, losing holiday pricing strategies

March 3, 2014

Retail consultancy 360pi has announced its findings on the 2013 holiday shopping season following its "Retail's 2013 Holiday Winners & Losers" webinar.

CashStar launches new version of digital gifting platform

March 3, 2014

Digital gifting company CashStar has announced the release of CashStar 5. Delivered as an SaaS solution, the company said its platform delivers ROI for…

Six ways retailers can increase their conversion rates

by Bob Phibbs — CEO, The Retail Doctor

While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate.

How to turn customer service best practices into standard practice

by Shep Hyken — CAO, Shepard Presentations

It was just another day of travel. I was flying to Las Vegas, the night before I was to present another customer service speech. The client had arranged ground…

Hong Kong supermarket chain PARKnSHOP adds merchandising tech

February 28, 2014

Galleria Retail Technology Solutions, a provider of retail and category planning, automation and optimization solutions, has announced that PARKnSHOP, the…

Pricing and human behavior modification

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent study cited in The Australian suggests that charging fees for road usage would not only improve traffic flow, it would improve labor productivity.

Neiman Marcus launches iOS app

February 27, 2014

Neiman Marcus today announced its new shopping app for the iPhone. According to the company, features of the app include:

CONNECT 2014 Mobile Innovation Summit announced for retail and restaurant industries

February 26, 2014

With a slogan of "Think Mobile First," Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the…

With Flow, showrooming moves beyond barcodes

Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.

UK consumers less tolerant to poor service than US counterparts

February 26, 2014

New research from NewVoiceMedia reveals that U.K. consumers are less tolerant to poor customer service than those in the U.S.. Coupled with findings that they…

Half of consumers now read emails only on mobile devices, conversion rates are twice that of desktop

February 26, 2014

For the first time ever, the proportion of consumers interacting with email on smartphones or tablets alone hit 50 percent in the fourth quarter of 2013…

Flipp app brings retail flyers to Android users

February 26, 2014

Technology firm Wishabi has announced the launch of its Flipp app on Android. Flipp is a free app that aggregates retail flyers from stores such as Target…

Choosing the right special effects for your brand's story

by Andrew Sharpe — Retail Strategist, BRANDSPANK

Last month I was in New York City for the National Retail Federation's (NRF) annual "Retail's BIG Show" conference. For those who have never attended this…

HP releases tablet-based POS

February 25, 2014

This week at Mobile World Congress, HP announced a Windows 8.1 tablet-based point-of-sale solution that it says will make it easy for small business retailers…

Coupon trends of 2013: Like a box of chocolates

Diverse approaches to coupon marketing led to better distribution and higher average values.

Digital signage firm opens Retail Evolution Lab

February 25, 2014

Digital signage solution provider AOPEN Inc. recently announced the opening of its Retail Evolution Lab in the company's head office in Europe aimed at helping…

Interbrand acquires London design consultancy HMKM

February 25, 2014

Brand consultancy Interbrand announced that it has acquired one of the U.K.'s leading international retail design consultancies, HMKM.

Dónde launches mobile store locator as a free service

February 25, 2014

Dónde, Inc., a location-as-a-service platform, has announced today the launch of its store locator and analytics dashboard as a free service. According to the…

Retail hiring webinar now available on demand

February 24, 2014

On Thursday, Feb. 20, Retail Customer Experience and PeopleMatter presented a live webinar, "Worth the Risk? How Hiring Assessments Can Catch Rising Employee…