NRF urges transition to more secure and advanced credit, debit cards (Updated)

January 22, 2014

This week, The National Retail Federation sent a letter to congressional leaders outlining the retail industry's commitment to protecting sensitive consumer…

Tapping big data to improve the customer experience

We will have 40 trillion gigabytes of data by 2020. What are we going to do with it?

Source Metrics says it can track in-store conversions from Facebook ads

January 22, 2014

Social media marketing analytics firm Source Metrics has announced the launch of its Facebook In-store Ad Tracker, which it says provides retailers with access…

How do your CX efforts stack up?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Comparing your track record to others in the world of customer experience is a great way to find areas for improvement and see where you are doing well.

NBA's Sacramento Kings accepting Bitcoin

January 21, 2014

The Sacramento Kings, a U.S. professional basketball team, said it has become the first professional sports franchise to accept Bitcoin. Fans will be able to…

Sleep Train implements cloud-based analytics tool

January 21, 2014

Software provider Manthan Systems announced today that Sleep Train Inc. has gone live with ARC Merchandise Analytics, its cloud-based advanced analytics…

Tata Consultancy Services launches digital business unit

January 21, 2014

Tata Consultancy Services, an IT services, consulting and business solutions organization, today announced the launch of its Digital Software & Solutions…

Misallocated ad dollars cost brands 28 percent in lost sales

January 21, 2014

Major brands may be losing out on more than 25 percent in additional marketing-driven sales by not optimizing their media budgets and misallocating their…

ChaChing! Using value pricing to grow sales and profits, part 3

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In part 1 of this series, we dismissed the argument that value is vague by demonstrating that there are only three things that any buyer buys — image…

Viewpoints announces new review service for online retailers

January 20, 2014

Viewpoints, a consumer reviews platform, has announced the launch of Viewpoints Pulse, a new service that it says provides product manufacturers and service…

Super Bowl to drive most TV purchases in 2014

January 20, 2014

Online deal site FatWallet.com has announced results from its 2014 TV Buyer Survey. Of those surveyed online, 30 percent said they will purchase a new TV this…

New Year's resolution: Stop negative reviews from ruining your customer experience

Here are three ways brands can get a handle on negative comments and address them productively.

Target testing tiny 'TargetExpress' store format

January 17, 2014

Target, which must desperately want to be in the news for something other than the ongoing nightmare that is its data breach, took to its blog today to…

US government sends warning letter to retailers about ongoing breach investigation

January 16, 2014

Reuters reports that the U.S. government today sent a confidential 16-page letter to retailers, which it says "describes the malicious software and techniques…

RetailMeNot publishes shopper trend report for 2014

January 16, 2014

RetailMeNot, a U.S.-based digital coupon destination, has released a retail forecast examining consumer behaviors on personal wealth, savings, and confidence…

Sears, Kmart using mobile marketing platform from Pikato

January 16, 2014

Pikato today launched its retail mobile marketing solution that it says personalizes the customer shopping experience to significantly increase consumer…

Babies R Us partners with parenting blog TheBump.com

January 16, 2014

Babies R Us, a dedicated juvenile products retailer, announced today that it has entered into a strategic partnership with TheBump.com, a pregnancy and…

Photos: Remodeled American Apparel store opens in Berlin

January 16, 2014

American Apparel has announced the opening of its newly expanded and renovated Berlin store. Located in Mitte, the central borough of Berlin, the store was…

American Eagle Outfitters testing iBeacons

January 16, 2014

American Eagle Outfitters and app developer Shopkick have announced plans to launch shopBeacon in 100 top-performing American Eagle Outfitters and Aerie stores…

Target, Neiman Marcus feeling the pain of data breaches

Target has lost nearly 85 percent of its brand equity on the values of trust and security.