What if a 'foodie' ran your store?

by Chris Petersen — Owner, IMS

After returning from India, I had to an opportunity to meet with over 70 technology retailers from Latin America last week. For all retailers owning brick and…

Walmart rebranding?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Are Walmart's steak ads early signs of a rebranding? I've been a long-time critic of Walmart's low-price strategy so it's only fair that I recognize them for…

Retailers resort to deep discounts this back-to-school season

September 6, 2013

Back-to-school spending was up slightly this year over last, but it came at a steep price for retailers, who resorted to deep discounting in order to move…

Retailers 'behind the curve' with tablets

September 6, 2013

In a new commentary published in The Guardian, Simon Black, CEO of payment gateway provider Sage Pay, says that retailers are "still behind the curve" when it…

The Shopping Channel launches new online experience

September 6, 2013

Ontario-based THE SHOPPING CHANNEL helps Canadians discover something new every day — and beginning today, the way to discovery becomes easier and even better.

'Idea brands’ will win big with Millennials: Here's how to attract them

by Jeff Fromm — Executive Vice President, Barkley

Millennials want to change the world. Who doesn't? However, this generation born from 1977 to 2000 is often accused of passive insensitivity caused by their…

Jim Knight on how to find, hire and keep the right people

Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-1…

Digital Signage Today releases industry future trends report

September 5, 2013

Retailers have more options than ever when it comes to using digital technology to engage and serve customers. But what is around the bend that should…

The loyalty lie

by Doug Stephens — President, Retail Prophet Consulting

Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines "brand loyalty" as a window of allegiance lasting 6-12 months before…

Brooks Brothers' San Fran flagship crafts Gatsby-era experience

September 4, 2013

Brooks Brothers today announced the opening of its newest retail location in San Francisco — a 26,000 square foot flagship store that will carry collections…

Three lessons sci-fi can teach us about interactive experiences

Wouldn't it be great if all you had to do to create an awesome interactive experience was copy what we see in the movies?

UNIQLO to revamp website and interactive app ahead of 10 store openings

September 4, 2013

Clothing retailer UNIQLO has announced the fall opening dates for its ten new mall stores in New York, New Jersey, Connecticut and California — strategically…

Researchers toy with social cues in supermarkets

September 4, 2013

A supermarket in El Paso, Texas, is becoming a petri dish for social experiments. According to an article on nytimes.com, a group of researchers bent on subtly…

PayPal Australia will enhance fraud protection for retailers

September 4, 2013

As Australia pushes to bring mobile payments to its largest retailers by next year, PayPal will extend its seller protection guarantee to those retailers. The…

VeriFone aims new tablet mPOS solution at ISOs, acquirers

September 4, 2013

VeriFone Systems Inc. has launched a new point-of-sale software platform and support infrastructure designed to help ISOs and acquirers provide tablet POS…

5 tips to grow your business with bill-payment kiosks

Convenience store operators can combat a sales dip by offering alternative financial services.

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.

Cellum trials object-recognition function for mobile purchases

September 3, 2013

Seeking to take greater advantage of smartphone technology, Cellum Global Corp., a provider of mobile payment solutions, is working on a new solution that may…

Should marketers trust their gut or their data?

According to a recent study, 80 percent of marketers are making decisions based on their gut instincts.

Upcoming Amazon program turns paperbacks into e-books

September 3, 2013

Amazon will soon allow owners of paperback books (purchased via Amazon between 1995 and now) to purchase the e-book version of the title for $2.99 or less.