Is iBeacon the answer to payments and indoor mapping?

Camps weigh in on both sides on the potential impact of Apple's lastest mobile milestone.

Gap targets 'all three screens' with fall marketing campaign

September 16, 2013

Gap continues to roll out its Back to Blue fall global marketing campaign and is optimizing the content for what it calls "all three screens" — TVs, desktops…

Alabama State kicks off new stadium with Revel mPOS solution

September 16, 2013

Revel Systems, a provider of iPad point-of-sale solutions for restaurants, groceries and retail businesses, has installed its solution in the new stadium at…

New research attempts to debunk showrooming myths

September 13, 2013

New research from the Columbia Business School and the loyalty firm Aimia offers retailers tips on enticing consumers with mobile devices to make purchases…

Turning a frown upside-down: How negative WOM can help your brand

by Bryan Pearson — President, LoyaltyOne

UK's Dixons opens 'Store of the Future'

September 13, 2013

The U.K.-based electronics retailer Dixons has opened its Currys/PC World "Store of the Future," an article on pcr-online.biz reported.

Why Jerry Seinfeld is a customer service consultant

by Micah Solomon — president, four aces inc

"We're craving the nondigital even more these days, the authentically human interaction," says Jerry Seinfeld, explaining (I would argue) not just live standup…

Pearle Vision to unveil new store design in Ohio

September 12, 2013

Pearle Vision announced plans to unveil an updated store design at a new location in Cleveland, Ohio, as part of its plan to build a consistent brand…

PishPoshBaby picks eGifter for social registry system

September 12, 2013

Children's retailer PishPoshBaby and eGifter, a social gifting company, have announced the launch of the new PishPoshBaby online registry and social group…

What to take away from the 2013 back-to-school season

Sales data can show how successful your back-to-school season was, but numbers don’t reveal the reasons why.

Macy's makes a push for Millennials with in-store kiosks

September 11, 2013

Macy's announced an effort to strengthen its appeal to the Millennial customer with an expansion of its athletic apparel assortment — and it is using…

Toys 'R' Us UK pledges to end gender marketing

September 11, 2013

The U.K.-based grassroots organization Let Toys Be Toys announced that Toys "R" Us stores across the country have committed to ending gender marketing of…

Rite Aid announces in-store resources for rollout of Affordable Care Act

September 11, 2013

Rite Aid Corporation has announced a set of comprehensive resources to help customers better understand the Affordable Care Act, the pharmacy retailer said in…

TrendSource to begin RCE blog series

September 11, 2013

TrendSource attended the Retail Customer Experience Executive Summit in San Diego last month, and returned with invaluable insight from some of the nation's…

Cardlytics releases back-to-school 'report card'

September 10, 2013

Cardlytics, specialists in card-linked marketing, has announced the results of its "2013 Back-to-School Shopping Report Card," an analysis of 70 percent of…

Apple unveils new store design in California

September 10, 2013

Apple unveiled its latest retail store design last Saturday at the opening of a new location in Stanford, Calif.

PayPal points Beacon toward the future of in-store payments

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

Maritz webinar to discuss customer experience measurement

September 10, 2013

On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…

A brainstorming tool to use with your staff

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Your employees are a tremendous source of information and insight. They can share how to deliver a better customer experience, or how to sell more. They might…

AT&T goes heavy on digital signage, interactivity in KY, OH stores

September 10, 2013

As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…