Bad marketing and bad leadership to blame for JCP troubles?

November 14, 2012

An article on forbes.com pointed out the unfortunate outcome J.C. Penney has seen since the current president Ron Johnson took the retail helm — and noted that…

Hong Kong Department Stores, IBM announce collaboration

November 14, 2012

IBM today announced that it is collaborating with Hong Kong Department Stores to help them expand internationally and increase customer loyalty by deploying a…

Why build a great customer experience if you have no competition?

by Micah Solomon — president, four aces inc

What if you didn’t have any competition? Would the customer experience you create even matter–if, for example, you ran a government agency or were otherwise…

Commentary: Using digital engagements to connect with today's shoppers

A CETW panel discussed making use of technology and DOOH throughout the retail purchase process.

Beating the Black Friday blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The term “Black Friday” is a familiar part of the holiday shopping season, with retailers going to great lengths to capture shoppers’ attention right after…

Hurricane Sandy, fiscal cliff impact October retail sales

November 14, 2012

For the first time in three months, retail sales ticked down slightly as consumers cooled discretionary spending in the face of inclement weather and…

Study shows U.S. consumers likely to splurge on luxury goods

November 13, 2012

Half of U.S. consumers are likely to make a small luxury purchase in the next six months, including 53 percent who are likely to purchase specialty food or…

Revel intros new iPad POS system

November 13, 2012

Revel Systems today announced two new retail customers as well as feature updates to its Retail POS solution and the introduction of the new Revel Retail…

Survey: Shoppers plan to spend less this holiday season

November 13, 2012

Retailers can expect a drop in holiday sales this shopping season, according to the second annual PersicopeIQ Retail Intelligence Survey. 

Invisible EAS tags unveiled by Nedap

November 13, 2012

Nedap Retail has announced a solution to the bulky plastic security tags that often hinder the shopper experience of trying on clothes. The company, in a…

Positive Event for ComQi at Customer Engagement Technology World

ComQi exhibited at the annual Customer Engagement Technology World on November 7th and 8th 2012 in New York. The event took place the week after super storm…

FMA develops optics merchandiser with Leupold

November 12, 2012

Frank Mayer & Associates announced a teaming with Leupold & Stevens for the development of the Leupold Optics merchandiser. 

OfficeMax offering free services to Hurricane Sandy victims, donations to schools affected

November 12, 2012

In response to the extraordinary damage caused to the eastern seaboard by Hurricane Sandy, OfficeMax today announced it is extending support to the thousands…

Australian retailer deploys Lyris to grow lead generation

November 12, 2012

Lyris, Inc., a global provider of digital marketing solutions, today announced that the Australian retailer Harvey Norman has selected and deployed Lyris…

Pan-Oston performs logistics feat

November 12, 2012

Pan-Oston, a provider of custom and integrated retail planning and merchandising solutions, was able to deliver custom-designed merchandisers across the…

Women in the retail workforce can increase sales

November 12, 2012

Retailers looking to boost sales should consider bumping up the number of women on their workforce.

The mobile technology impact on retail

November 12, 2012

A recent article on guardian.co.uk looked at the impact technology is having on industries ranging from education to farming. In terms of retail, advances in…

MCX's perspective: What merchants want from mobile commerce

Walmart, Target, CVS, Lowe's, Best Buy … why are so many merchants lining up to commit to MCX?

CETW12: The power of social media done right

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Citibank executive Frank Eliason explains the pitfalls and benefits of social media.

Petitioners plead with retailers to stop 'Black Friday creep'

November 9, 2012

Target, Walmart, Kohl’s and Sears are among the long list of retailers facing a consumer backlash on Change.org over “Black Friday creep” following Walmart’s…