2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on…

Presented by RetailCustomerExperience.com

Nine tips for effective and consistent employee follow-up

by Peggy Carlaw — VP, Impact Learning Systems

Reinforcement is key.

Why you should never ask customers how much they're looking to spend

by Harry Friedman

You go shopping. You're looking for a gift. A salesperson, trying to deter­mine what merchandise to show you, asks, "How much do you want to spend?" You say…

Report: Mobile promotions trump brand loyalty for consumers shopping in grocery, drug stores

March 12, 2012

The "Mobile Shopping Survey Series, Part 2: CPG Shopping Behavior" – the second in a three-part series on smartphone owners' in-store experiences sponsored by…

The dangers of cost-plus pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In the early years of my consulting work I picked up a client that had been losing money for two consecutive years and was experiencing severe cash flow…

Retail Bracket Madness - cast your vote!

by James Bickers — Editor, Networld Alliance

Which retailer provides the best customer experience? Cast your votes today!

Walgreen may hire more disabled workers

March 9, 2012

Walgreen Co. is piloting a program to hire cognitively and physically disabled employees in its stores across the country, according to a story on…

Two retail software providers combine to increase POS presence

March 9, 2012

Celerant Technology, a provider of retail software, recently acquired CAM Commerce Solutions, a subsidiary of Robertson Piper Software Group (RPSG) and a…

Psychological secrets of Gen Y shoppers revealed

March 9, 2012

Retailers learned how best to market to Gen Y shoppers this week at the 2012 Shopper Marketing Forum. Consumer psychologist and author Kit Yarrow, PhD.…

Ford's options – when stock revs up workers

by Lisa Biank Fasig — Director, JZMcBride and Associates

As a former shareholder of Ford Motor Co. who benefited handsomely from my two-year investment, I should not be one to criticize the payouts enjoyed by the…

PHXX, SmartPlace Media deploy retail kiosk

March 8, 2012

A kiosk that generates revenue and data for retailers but also sends coupons and information straight to shoppers' smartphones is now available from PHXX, a…

Fashion fitting going high-tech in US malls

March 8, 2012

Shoppers at malls throughout the country will experience new fitting room technology March 16 when Me-Ality—Measured Reality celebrates its official launch.

Consumer acceptance of virtual gift cards on the rise

March 8, 2012

With the growth of mobile technology, consumers are embracing virtual gift cards delivered to their email inbox or mobile phone via text message now more than…

Report: Supply chains trending toward growth

March 8, 2012

Retailers and supply chain management (SCM) executives are shifting from cost cutting to growth mode, according to the third annual State of the Retail Supply…

The four benefits of multi-channel retailing

Multi-channel retailing offers plenty of benefits to retailers, benefits that make investing in the strategy worthwhile.

Big data's impact on retail customer loyalty

Many companies still invest 80 percent of their resources on customer acquisition, only 20 percent on retention.

Walmart to push UltraViolet movies

March 7, 2012

Industry analysts are predicting that Walmart will announce its support for Hollywood's UltraViolet digital movie technology at a media event next week in…

American Express cardholders using Twitter to score deals

March 7, 2012

American Express cardholders can now use Twitter to get discounts and other deals from more than a dozen retailers, according to the Associated Press.

Tesco testing virtual fitting rooms for online shoppers

March 6, 2012

Tesco Clothing is helping online shoppers find the perfect size and fit with the company's virtual fitting room service. Tesco, the first retailer to use the…

Kiosk helps retailers create link between stores, social media

March 6, 2012

A new system based on RFID technology helps retailers link their physical stores to their online social media channels.