Big-box retailers shifting focus to smaller stores

April 12, 2012

Big-box retail came alive in 1962, when Walmart, K-Mart, and Target opened their first stores, but after nearly 50 years of kicking mom-and-pop shops to the…

Beating the showrooming blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…

Are Best Buy's best days behind it?

by Lisa Biank Fasig — Director, JZMcBride and Associates

The news that Best Buy CEO Brian Dunn left the company yesterday created quite a stir across Wall Street and the retail sector. It may also have consumers…

Macy's using Lilitab iPad kiosks to market 'Fashion Star' merch

April 11, 2012

Macy's is using Lilitab iPad kiosks to feature the clothing it's selling from NBC's reality television series "Fashion Star."

Study: How grocery shoppers use digital media

April 11, 2012

More than 23,000 shoppers participated in a survey that has generated insights about how best to market to customers in today's increasingly multi-channel…

CXPA accepting CX innovation nominations

April 11, 2012

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer…

Bragability

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Bragging is usually regarded as a less-than-admirable quality in a person, but I actually enjoy hearing people blow his/her own horn. Excessive self-importance…

IMG hopes its kiosk will give a new face to customer service

IMG recently launched ASK, the Autonomous Sales Kiosk, a gesture-driven kiosk with a virtual salesperson on screen that helps consumers shop. It can also be…

Nordstrom goes mobile

April 10, 2012

Nordstrom is removing long lines from its shopping experience by arming its employees with modified iPod Touches. The devices come equipped with merchandise…

Sears Canada launches smartphone app

April 10, 2012

Sears Canada is officially the country's first department store to put a fully transactional mobile website online as it recently launched its apps for iPhone…

Best Buy CEO resigns

April 10, 2012

Best Buy Co. Chief Executive Brian Dunn resigned today, according to the Wall Street Journal. Just a few weeks ago, Dunn announced a strategy for the…

RAMP: Software allows retailers to remotely manage all solutions (video)

Joseph Grove of Retail Customer Experience discussed the solution with Kaseya's Ray Barber.

CETW12: KioWare develops software for Android-based kiosks

KioWare has increased its protection of Android-based kiosk solutions for retail environments. The company’s president, Jim Kruper, explained to Joe Grove…

CETW12: Olea debuts small footprint kiosk

Olea Kiosks unveiled its MetroLite kiosk designed for retailers looking to deploy a machine with a small footprint. RetailCustomerExperience.com’s Joseph…

CETW12: Zebra demos on-demand gift card kiosk

Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.

CETW12: Nanonation rocks out its digital signs

Nanonation's Bryan Fairfield chats with RetailCustomerExperience.com’s Cherryh Butler about some of its newest solutions at CETW 2012 San Francisco, including…

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…

Self-checkout kiosks: Love 'em or leave 'em?

April 9, 2012

It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…

Why pet stores are thriving

April 9, 2012

Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…

Sephora gives shopping a makeover

April 9, 2012

Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…