RAMP: PCI compliance with NFC devices

At the recent mobile payments conference in Chicago, Brad Cyprus with Vendor Safe talked about how retailers can stay right with security guidelines when it…

Missoni at Target: Thoughts from a marketer

by Annamaria Turano — Executive Director, MCAworks

The Missoni at Target campaign is great for Target's business but might prove to be disastrous for Missoni's brand.

Top 100: 1. Social media

2010 was decidedly the year social media came into its own. It is impossible to view social media as separate from the Web itself. Facebook alone now accounts…

Missoni for Target line sells out, raises questions

by James Bickers — Editor, Networld Alliance

The partnership with the Italian fashion house moved a lot of product in a short time, but may have alienated shoppers.

The perils of dynamic pricing: Lessons learned from the airline industry

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I was just introduced as a pricing guy to an airline consultant when he said "Our dynamic pricing model is working very well." What is dynamic pricing?

Top 100: 2. Multichannel integration

Multichannel integration has taken off: No. 54 on the 2009 list of Top 100 Retail Movers & Shakers, it now appears at No. 2.

Cracker Barrel offering digital gift cards

September 14, 2011

Cracker Barrel Old Country Store has announced its new digital gift card program, which offers gift card buyers more choices in appearance, denomination and…

Millennials' brand preferences shift due to household structure

September 14, 2011

Marketers and brand managers faced with the challenge of marketing to Millennials should look to the dynamics of household structure for effective ways that…

Empathica's GoRecommend celebrates two years, 65 million shares

September 14, 2011

Empathica Inc., a provider of Customer Experience Management solutions to more than 200 of the world's most respected brands, has announced that its…

New Stein Mart campaign features heavy social focus

September 14, 2011

National discount department store Stein Mart, in partnership with its new ad agency, ArnoldNYC, this week announced the launch of "Love at First Find," a…

Consumer grocery store survey reveals satisfaction and brand preferences by geography

September 14, 2011

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to some of the world's most respected brands, announced that its Consumer Insights…

PayPal demos its offline strategy

by James Wester

PayPal gives merchants a sneak peak at how it plans to take on the offline world.

My first book report: Restoration Hardware Fall 2011 Source Book

by Mark Murray — Director, The Store Channel

Weighing in at 3 lbs. with 616 colorful pages, the Restoration Hardware, Fall 2011 Source Book is the topic of my first posting for Retail Customer Experience.

The income gap: The growing chasm between server and served

by Doug Stephens — President, Retail Prophet Consulting

Review any retail sales training program written in the past 50 years and you'll likely encounter multiple references to the word "rapport." Rapport, or the…

Beyond a loyalty program: Using loyalty data to create a unified strategy

Retailers launch loyalty programs with the best of intentions, but why do so many fail to deliver on expectations?

Top 100: 3. Apple stores

Apple stores continue to grow in popularity, moving up from No. 7 on last year's Top 100 Retail Movers & Shaker's list.

Major technology initiative unveiled by Macy's

September 13, 2011

Macy's Inc. has outlined a series of technology-related innovations being launched or piloted in its stores and online sites as part of the company's…

New online shopper study shows the value of Facebook, Twitter, Google

Fewer shoppers come from Twitter than anywhere else, but they spend more per order than anyone.

NRF: August retail sales remain flat as spending stalls

September 13, 2011

August retail sales showed strong year-over-year growth but modest month-to-month gains, signaling a slight resistance from consumers who may be exhibiting…

Alien, MyDealerLot offer RFID vehicle-tracking solution for auto dealers

September 13, 2011

Alien Technology, a supplier of radio frequency identification (RFID) ultra-high frequency (UHF) products and services, and MyDealerLot, provider of Automated…