The holiday retail frenzy begins, but what about long-term loyalty?

by Sharon Goldman — Senior Director, COLLOQUY

Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…

At first blush, Isis looks appealing to retailers

A National Retail Federation exec sees competition, tech changes arising from the new mobile payments network.

Nine in ten retailers planning Cyber Monday promotions

November 21, 2010

Five years after the phrase "Cyber Monday" was coined, retailers have even bigger plans for the Monday after Thanksgiving. According to Shop.org’s eHoliday…

Ethan Allen deploys interactive touch screens

November 21, 2010

Intava, a provider of touch screen solutions for retailers, announced that Ethan Allen has selected Intava Vector to power the company’s new touch screens in…

NRF, Digital Screenmedia Association announce Digital & Outdoor Signage Pavilion

November 21, 2010

The National Retail Federation and Digital Screenmedia Association (DSA) have announced a special pavilion for the NRF 100th Annual Convention & EXPO…

Express Scripts' Prescription...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...for using technology to irritate it’s customers.

New store design: Fine Wine & Good Spirits

Landor Associates unveiled its retail brand experience design for Fine Wine & Good Spirits in Philadelphia. The first store saw a nearly 30 percent…

Citi partners with retail loyalty solution provider rDialogue

November 18, 2010

Citi Retail Partner Cards announced it has entered into an agreement with rDialogue, a customer loyalty and relationship marketing firm, to provide customized…

Empathica launches mobile reporting solution for multi-unit retailers

November 18, 2010

Empathica Inc., a provider of customer experience management (CEM) solutions to more than 200 of the world’s most respected brands, has announced the launch of…

Survey: Shoppers do not want to hear Christmas music before December

November 18, 2010

The vast majority of shoppers (73 percent) do not want to hear festive songs in stores before December, according to a study released by in-store media…

Research shows U.K. shoppers lack brand loyalty to retailers

November 18, 2010

Fifty-nine percent of U.K. shoppers have not decided on the brand they will purchase before researching or buying a product online. Consumers are also…

Legal risks of new retail applications

New technology offers retailers a business boon. Are there possible legal ramifications?

Photo gallery: Specialty wine shop unveils new experiential store design

November 18, 2010

Landor Associates, a strategic brand consulting and design firm, has announced its retail brand experience design for Fine Wine & Good Spirits is being…

Black Friday estimate: 138 million shoppers, up from 2009

November 17, 2010

Talk of discounted toys, e-readers, appliances and even HDTVs has millions of Americans already mapping out their Black Friday plans and filling out their wish…

New CLEAR label protects high-value items from theft, doesn't obscure barcodes

November 17, 2010

Checkpoint Systems Inc. today announced its newest RF label series in its Enhanced Performance (EP) Electronic Article Surveillance (EAS) labels. 

SWOT Pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Is SWOT analysis helpful in setting prices?

Just in Time for Xmas: Mobile Marketing Tips

by Lisa Biank Fasig — Director, JZMcBride and Associates

Looks like a good number of shoppers will be phoning it in this holiday season.

More evidence of rewards just for stopping by

by Sharon Goldman — Senior Director, COLLOQUY

“Checking in” at a retailer or service provider is getting more valuable than ever, with more companies rewarding customers who do no more than simply walk…

Study: Retailers' return policies often unclear, inconsistent

More than half do not include their return policy on their home page; one-quarter do not allow cross-channel returns.

Holiday e-commerce spending: $38.5 billion in 2010

More online deals means more shoppers will stay home on Black Friday, according to report.