Chrysalis Software launches outbound notification service for contact centers

August 16, 2010

Chrysalis Software Inc., a provider of contact center professional services and products, has introduced a cloud or premises-based multimedia information…

How old-school catalogs drive up sales

Nine out of 10 of the top converting retail websites in the U.S. also have catalogs.

Making your in-store technology deployment a success, part 1

An expert lays out five key steps to take before beginning any in-store tech project.

Greatness: Accelerating the Recovery, Part III

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways

Largest U.S. shopping mall operator launching location-based retail app

August 15, 2010

Shopkick, a Silicon Valley-based "mobile meets retail" startup, and Simon Brand Ventures, the business-to-consumer arm of Simon Property Group, Inc., have…

Is this the future of interactive retail screen media?

Work underway at MIT's Media Lab points to the future of screen media in retail.

Unbendable Customer Experience Rule #2

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Unbendable Customer Experience Rule #2 Make sure that what you do best−is what your customers want most.

Buy.com launches 'Virtual Dorm Room' online shop

August 12, 2010

Buy.com has launched its new “Virtual Dorm Room,” an online store highlighting suggested “must-haves” for each part of a virtual room in a 360-degree…

Retailers to up IT spend when economy improves

August 12, 2010

According to TalkingRetail.com, the latest IT in Retail report of the top 100 companies, surveyed by Martec International, suggests that retailers' investment…

Consumer research firm launching airport retail study

August 12, 2010

According to Duty-Free News International, consumer research firm Shopping Behaviour Xplained (SBXL) are set to start a study of major airports and top brands…

Executive Summit: Keynote Lunch: I Love You More Than My Dog

Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.

Executive Summit: Q&A Session: Culture vs. Operations

How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.

Q&A: Rand Nickerson, OpinionLab

by James Bickers — Editor, Networld Alliance

The inventor of an iconic web feedback mechanism talks about the future of online retail.

MyRegistry.com partners up with Birthday Calendar Facebook app

August 10, 2010

Online gift registry site MyRegistry.com recently announced a new partnership with Birthday Calendar, a division of Big Dates Solutions Inc., the birthday…

European retail chain finds RFID balance

August 10, 2010

Halle, Germany-headquartered fashion and lifestyle company Gerry Weber appears to have struck a balance between cost and profit when it comes to using RFID…

How iPads are Going to Change the Face of Retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few 

Unbendable Customer Experience Rule #1

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

German publisher Taschen defying expections with high-end bookstores

August 9, 2010

According to the Los Angeles Times, German publisher Taschen is making its mark with high-end bookstores, even in the midst of a down economy.The publisher has…

Report: Shoppers expected to be more mobile, social and green this holiday season

August 9, 2010

According to MediaPost News, Experian Marketing Services' new 2010 holiday marketer report says brands can expect an increasingly mobile, social and green…