Best Retail in Romania...Hard Rock?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Great brands don't just deliver a great experience. They deliver a great experience everywhere!

B&N NOOK adds read-in-store feature, games, web browser

April 22, 2010

Barnes & Noble Inc. announced in a press release more new firsts and features for its popular NOOK eBook Reader, including the Read In Store experience (in…

32. Web-enabled POS

Many cross-channel initiatives have added features to retail Web sites, such as the ability to order online for in-store pick-up, or providing a transparent…

Celerant e-commerce tool adds CMS features

April 21, 2010

Retail software provider Celerant Technology announced that it has completed the integration of its content management system (CMS). The Celerant CMS was…

KioskCom/DSS: The end of an era

by Christopher Hall — writer, self

The show rebrands itself as Customer Engagement Technology World this fall.

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.

Stein Mart selects Oracle Retail suite

April 20, 2010

Stein Mart Inc. has selected a broad suite of Oracle Retail merchandising and planning applications to support its strategy of delivering freshness in…

Men shop too: The four key factors for marketing to men

Reaching the male shopper takes more than merely transforming colors, fonts and packaging.

34. J. Crew

J. Crew, a multichannel retailer of women’s, men’s and children’s apparel, shoes and accessories, got a big endorsement by none other than first lady Michelle…

Bazaarvoice brings product reviews to Google search, ads

April 20, 2010

Bazaarvoice announced at the Social Commerce Summit 2010 that it has partnered with Google to share product review content from Bazaarvoice client sites on…

33. Tesco

Tesco, a British-based international grocery and general merchandising retail chain, has begun to lay claim to a portion of the U.S. retail space by bringing…

The return of the Target-only credit card

by James Bickers — Editor, Networld Alliance

It's a move that is understandable from a financial standpoint but questionable from a customer satisfaction one: As we reported Tuesday, Target is…

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…

Target switching to Target-only credit card

April 19, 2010

Target Corp. announced today that all new qualified credit card applicants will receive the Target Credit Card, a credit product accepted at all Target stores…

Survey: Mother's Day spending set to increase this year

April 19, 2010

Having spent slightly more on Valentine’s Day, Easter and even St. Patrick’s Day, consumers this year are continuing the trend and will spend a little bit more…

Reviews platform Viewpoints adds social sharing feature

April 19, 2010

Viewpoints Network, a social technology and media company, announced in a press release the addition of persistent social sharing to the Viewpoints Technology…

Retail e-mails: Treading the fine line between marketing and spam

by James Bickers — Editor, Networld Alliance

A retailer's opt-in list is one of its most valuable assets, but reaching out to it too often can result in brand backlash.

QR codes: Building a mobile loyalty program beyond key tags

Two-thirds of retailers are planning to launch digital mobile initiatives this year, and many of these will include a QR code capability.

Back-office retail suite available for iPad

April 19, 2010

Cornell-Mayo Associates (CMA) today announced that its full suite of back-office retail solutions is now available on the iPad. The new iPad suite is the…

Lego deploys augmented reality kiosks in stores

April 19, 2010

International toy manufacturer Lego has deployed Lego Digital Box augmented reality kiosks at its stores worldwide. TechChee.com reports that the kiosk blends…