Is it Time to Drop the 'e' from e-Commerce?

by Jason Goldberg — VP Marketing, MTI

Most e-commerce executives are focused on online sales, even though their actual contribution to the organization is far broader. In order to maximize the…

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

Avery Dennison opens retail design center in Germany

March 28, 2011

Avery Dennison's Retail Branding and Information Solutions (RBIS) group announced it has opened its first Europe-based Customer Design and Innovation Center.

GlobalShop: GenLED unveils retail lighting solutions

March 28, 2011

LAS VEGAS — GenLED LIGHTING, a provider of LED lighting products, introduced its new generation of LED retrofit lamps at GlobalShop in Las Vegas. The new line…

GlobalShop: Lavi unveils electronic queuing system, merchandising tools

March 28, 2011

LAS VEGAS — Lavi Industries, provider of crowd control and public guidance solutions, announces a new Qtrac Multi-line Electronic Queuing System, as well as an…

Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

GlobalShop: Floors, walls and the customer experience

Avery Dennison has learned that consulting with retail designers is key to creating engaging surfaces.

GlobalShop: Fixtures, employee training and how they mix

Footprint Retail Services has recently added employee training to their core business of building and installing retail fixtures. Here's why.

GlobalShop: Product security, data with touch screens

Michael Moore with Reflect demonstrates how product data and security can be combined with cable and touch screen.

GlobalShop: Earth-friendly digital signage enclosures

No matter how dynamic the content, sometimes digital signage can still use a boost to stand out. Richard Graf from Color Reflections describes his green…

GlobalShop: Battery-powered shelf video player

A new video player from InfoShade uses batteries instead of plug-in power, making deployment easier and the player more versatile.

GlobalShop: 3D product imaging

Can You Imagine's Steve Zuloff shows his Micro Theater, which is able to quickly rend product images into 3D ones, dramatically increasing customer engagement.

What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Discounting in the off season: Good strategy or slippery slope?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In one of my earlier blogs I dealt with the folly of discounting during peak selling season. I guess it was inevitable that I was asked, "What about the off…

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

ng Connect Virtual Personal Stylist

At CES 2011, ng Connect demonstrated its Virtual Personal Stylist, a shopping experience that will bring the personalization and customization of offline and…

Integrated marketing campaigns impact the retail customer experience

Out-of-home media company Vector Media works with retail brands in several different ways, from large scale double-decker bus wraps to brand ambassadors with…

Duane Reade Growler Bar, New York

Duane Reade's Williamsburg, Brooklyn location recently opened its Growler Bar, which lets beer aficionados help themselves to refillable glass containers for…