Covalent announces improved customer experience offering, appoints Chief Strategy Officer

May 12, 2010

Covalent Marketing, a consulting organization focused on customer strategy and marketing technology solutions, today announced the appointment of Cristene…

Five tips for winning shoppers in new categories

How retailers can use data and an understanding of the customer to increase shopping trips, basket size.

Closing the gap between shopper needs and e-commerce technology

Why dynamic content represents the best chance for snagging the online shopper's attention, and closing the sale.

Ten ways retailers can build their opt-in email lists

If no one is reading your marketing emails, it doesn't matter how creative or passionate those messages are.

Top 100: 24. American Girl

The American Girl brand rode its line of period dolls and accessories to a record increase in sales last year. The company earned $463.1 million in sales, a …

How retailers can market their way out of tough times

In today's economic climate, cutting back on marketing is flirting with business suicide.

Disney Store launching “magical new store design”

May 11, 2010

Disney Store announced today that it was launching "a magical new store design" in major markets across the United States and Europe this summer.

Schawk intros 360-degree spin photography for online retail

May 11, 2010

Schawk Inc., a provider of brand point management services that enable companies of all sizes to connect their brands with consumers to create deeper brand…

Confident Technologies intros alternative to CAPTCHA online security

May 11, 2010

Confident Technologies Inc., a provider of intuitive and secure authentication solutions, today announced the immediate availability of Confident CAPTCHA, an…

Top 100: 25. Online coupons

The number of people turning to the Web for coupons soared to 36 million last year, an increase from 10 million people in 2005. In early 2008, AOL launched…

Walmart planning small for the future?

May 10, 2010

According to ProgressiveGrocer.com via FinancialTime.com, Walmart plans to open a miniature version of its Supercenter stores in the Los Angeles area. The…

Is mobile making interactive screens redundant?

May 10, 2010

The trendspotters at PSFK.com say they’re noticing two trends that seem to run counter to one another: the drive to add interactive screens in stores and…

Online retailers refining delivery options

May 10, 2010

According to SupplyChainStandard.com, a survey by multichannel logistics operator iForce indicates that online retailers are refining their delivery options…

NCR showcasing new era c-tailing solutions at FMI 2010

May 10, 2010

NCR Corp. will demonstrate its converged retailing — c-tailing — solutions for multichannel retailers in booth #1952 at FMI 2010, the largest food industry…

Let's Call Customer Service Counters What They Are: Damage Control

by Bob Phibbs — CEO, The Retail Doctor

Customer service to me happens prior to the sale. Damage control is what happens after. Frequently it is run by people dis-empowered to do anything but cut…

Harrod’s sale may prime the pump for U.K. retail market

May 9, 2010

According to Bloomberg Businessweek.com, Qatar Holding LLC’s 1.5 billion-pound ($2.2 billion) purchase of Harrods Ltd. could be a harbinger for more investment…

Accenture study says high-tech companies need to improve the consumer experience

May 9, 2010

Accenture today announced that new research it has done shows that communications and high-tech companies — many of which are falling short in their customer…

Walmart: A Victim of Its Own Strategy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

6 Big Ideas for a New Decade in Retail

by Doug Stephens — President, Retail Prophet Consulting

The pace and volume of change is exponential.  We are witness to massive shifts in consumerism, technology, economics and sociology.  In this article, we…

Macy's testing self-serve beauty concept

The concept showcases aisle displays of smaller brands, many of which are entering Macy's for the first time.