Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…

Deploying social media to cultivate customer loyalty

Average spending on social media to achieve loyalty increased by 193 percent over the past year.

Former redbox exec to lead rival DVD kiosk start-up

November 29, 2010

Public Media Works Inc., the Los Angeles-based parent of upstart DVD-rental kiosk company EntertainmentXpress, has hired former redbox executive Greg Waring as…

Holiday Shopping Dilemma

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...when to buy.

Holiday Shopping Index: Most consumers don't know what they're buying this year

November 28, 2010

With the traditional holiday shopping season just beginning, retail stores and online merchants are angling to capture their share of consumer spending.

Black Friday weekend sees bigger crowds, $45 billion in spending

With one of the biggest shopping days of the year under their belts, retailers have reason to smile.

More than 106 million Americans to shop on Cyber Monday

November 27, 2010

Looking to get the biggest bang for their buck this holiday season, a record number of Americas will hit retailers’ websites this Cyber Monday to take…

Eataly

by Jim Joseph — President, Lippe Taylor

I had an amazing shopping experience this past weekend - Eataly - a full blown retail celebration of Italy that just opened in Manhattan near the corner of…

Netshoes launches customized web shopping experience

November 23, 2010

ATG, a provider of cross-channel commerce solutions, announced that Brazilian sports retailer Netshoes has successfully completed the re-platform and re-launch…

Old Navy launches 'virtual Black Friday' in Facebook game

November 22, 2010

CrowdStar and Sibblingz, which provide platforms for building social games, today announced the launch of an in-game Old Navy branded virtual store for the…

What impact will OnLive have on video game retail?

by James Bickers — Editor, Networld Alliance

The "games-in-the-cloud" service could disrupt game retail the way Netflix did movie retail - if consumers embrace it.

The holiday retail frenzy begins, but what about long-term loyalty?

by Sharon Goldman — Senior Director, COLLOQUY

Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…

At first blush, Isis looks appealing to retailers

A National Retail Federation exec sees competition, tech changes arising from the new mobile payments network.

Nine in ten retailers planning Cyber Monday promotions

November 21, 2010

Five years after the phrase "Cyber Monday" was coined, retailers have even bigger plans for the Monday after Thanksgiving. According to Shop.org’s eHoliday…

Ethan Allen deploys interactive touch screens

November 21, 2010

Intava, a provider of touch screen solutions for retailers, announced that Ethan Allen has selected Intava Vector to power the company’s new touch screens in…

NRF, Digital Screenmedia Association announce Digital & Outdoor Signage Pavilion

November 21, 2010

The National Retail Federation and Digital Screenmedia Association (DSA) have announced a special pavilion for the NRF 100th Annual Convention & EXPO…

Express Scripts' Prescription...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...for using technology to irritate it’s customers.

New store design: Fine Wine & Good Spirits

Landor Associates unveiled its retail brand experience design for Fine Wine & Good Spirits in Philadelphia. The first store saw a nearly 30 percent…

Citi partners with retail loyalty solution provider rDialogue

November 18, 2010

Citi Retail Partner Cards announced it has entered into an agreement with rDialogue, a customer loyalty and relationship marketing firm, to provide customized…

Empathica launches mobile reporting solution for multi-unit retailers

November 18, 2010

Empathica Inc., a provider of customer experience management (CEM) solutions to more than 200 of the world’s most respected brands, has announced the launch of…