OpinionLab releases mobile feedback system

June 24, 2010

OpinionLab, provider of voice-of-customer (VOC) listening technologies, recently announced the launch of DialogCentral, a portable, universal feedback system.

Top 100: 6. Digital delivery of products

Not very long ago, buying new computer software meant driving to the store and purchasing something in a cardboard box; buying music meant another drive, this…

Pennsylvania's new wine kiosks get panned

by James Bickers — Editor, Networld Alliance

A massive new kiosk that dispenses wine by the bottle is being met with ridicule in oenophile circles.

Top 100: 7. Apple Stores

They represent only a fifth of Apple’s total revenue, but what a stylish fifth it is. In the relatively short time Apple Stores have dotted the shopping mall…

BI-LO launches customer health and wellness initiative

June 22, 2010

South Carolina-based supermarket chain BI-LO has launched a new health and wellness initiative called BI-LO thrive!, which includes a full-time registered…

Sears, Kmart to sell movies, TV shows on demand

June 22, 2010

Two more retailers have joined the growing list of companies wanting to snag some of the revenue being spent on at-home, on-demand entertainment: Reuters…

Radiant rolls out real-time retail reporting tool

June 22, 2010

Radiant Systems Inc. has announced that it has launched CounterPoint SmartAlerts, a powerful new tool within its CounterPoint retail product suite that helps…

UK retailer One Stop uses behavioral planning tool to optimize store space

June 22, 2010

Galleria Retail Technology Solutions has announced that One Stop, a leading UK convenience retailer, has selected Galleria to help it optimize selling space…

SocialConnect weaves together brand experience, the social web

June 22, 2010

Bazaarvoice, a provider of hosted social commerce applications, has announced the SocialConnect suite to help brands safely and effectively leverage the power…

Opinion: Do not give in to 'dumb discounting'

Cutting prices can be a useful tool with core customers, but will just as often backfire on a retailer.

Eyewear retailer brings sunlight into the store

Transitions Optical's new kiosk uses artificial daylight to show off its adaptive lenses.

Top 100: 8. The iPhone

When the first iPhone was announced in early 2007, it was billed by some as the third major computing platform, after Windows and Mac OS. It was to be the Holy…

Retail loyalty’s big leap

by Sharon Goldman — Senior Director, COLLOQUY

My former DMNews colleague, Nathan Golia, wrote a great piece about the growth of retail loyalty programs in a past issue — which I must say, if I can toot…

Urban Outfitters selects Starmount to develop mobile POS

June 21, 2010

Starmount today announced it has signed an agreement with global retailer Urban Outfitters, Inc., to develop an in-store mobile POS application. Deployed on…

Are You Driving Your Customers Away?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

One of my favorite vendors... ...is pushing me away. I’ve had my cellphone with the same provider for close to six years.  Yes, I was late in adopting the…

Study: Online shoppers expect more from the in-store experience

June 20, 2010

Sterling Commerce, an AT&T Inc. company, has announced the results of its annual research into consumer shopping behavior across retail channels. The…

Finding retail marketing insight from within your database

Extracting business insight from raw data is possible through the establishment of a sound analytics process.

Top 100: 9. Holiday 2008

According to the NRF, the 2008 holiday shopping season was the most challenging one in years for retailers. It was a perfect storm of negative forces that…

RBM Technologies introduces solution for product-level merchandising execution

June 17, 2010

RBM Technologies, provider of in-store visual merchandising management solutions for retailers, has announced a new product offering to help retailers optimize…

Gold Mobile launches GoMo Wallet

June 17, 2010

Gold Mobile has introduced its “GoMo Wallet,” a new mobile-based Software as a Service (SaaS) customer loyalty solution that provides a scalable, highly secure…