Scala’s SaaS solution for digital signage

Jeff Porter, executive vice president of Scala ’s Experts Group, discusses the most appropriate situations for both SaaS and licensed software when it comes…

BroadSign International helps LevelVision take it to the floor

When the company needed help building a network, it looked to BroadSign International's SaaS platform to help manage the content.

COVER: 5 applications you should be using but aren't

February 12, 2009

Want to improve the customer experience, drive revenue and cut costs? The cool innovations can help

Making the most of self-service

February 12, 2009

You may be missing its potential to bolster your brand

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

Microsoft to open own stores

February 12, 2009

Reuters: Microsoft Corp announced plans on Thursday to open its own chain of stores and hired a DreamWorks Animation executive to run them.

Kiosk acceptance and managing change

February 12, 2009

Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle     

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service

Ten new shopping habits of the formerly upper-middle class

Tough times are changing the relationship consumers have with the foods they buy for themselves and their families.

CHECKOUT: Connecting with conversational marketing

February 12, 2009

Social networking can boost sales in an unconventional way

Retail sales show unexpected rebound in January

February 12, 2009

WASHINGTON, D.C. — Post-holiday bargains may have been too good for shoppers to pass up as January retail sales increased slightly over the previous month.

IBM self-checkout

An overview of IBM's self-checkout technology, including new cashless models.

Dell on retail technology trends

Brian Slaughter, retail specialist for Dell, discusses new technology trends at retail, such as digital signage and options for data storage.

Experiential exhibition for Nokia product launch

Nokia India recently launched the N78 mobile handset in cities across India. In Delhi and Mumbai, the launch took the form of an experiential road show, with…

Three aspects of ATM security that operators can't afford to ignore

A secure ATM is the first line of defense in the war against ATM theft and fraud. Here are three areas of ATM security that off-premises operators must…

Four ways to engage employees while holding down costs

February 11, 2009

INDIANAPOLIS — Organizations are struggling to meet the needs of their customers while holding down costs, which is resulting in salary freezes, discontinued…

The seven competencies retailers will need to survive the recession

February 11, 2009

While the deepening recession is decimating the U.S. retailing landscape, forcing steep markdowns and pushing traffic to the discount channel, a new Kurt…

Callison designs 'playground store' for T-Mobile

February 11, 2009

NEW YORK — Designed to transform shopping for technology products into an approachable, personalized activity, the design for the T-Mobile Playground Store…

Retail architect: Meet the new consumer

February 10, 2009

Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…

Reward program members are best at word-of-mouth

February 10, 2009

Progressive Grocer: Consumers who are loyalty reward program members are far more likely to be word-of-mouth (WOM) champions for their favorite brands than…