Clarity UC solution lets sales associates go mobile

February 11, 2008

SAN JOSE, Calif. — Clarity Consulting Inc. demonstrated a new Unified Communications (UC) retail solution today at Microsoft's Office System Developer…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Peter Luckett: 'Banish the bland'

Innovative grocer shares tips on building a great customer experience.

Adidas unveils new store design

February 10, 2008

DNR: Adidas unveiled a new store design for its Adidas Originals boutique in Soho on Feb. 2. The refashioned store also serves as the U.S. launch pad for the…

Misery loves retail therapy

February 10, 2008

Telegraph: Shoppers are more likely to indulge in retail therapy when they are down in the dumps, psychologists have confirmed. Those who were feeling dejected…

Borders analyzes efficacy of its email coupon program

February 10, 2008

Stores: Kevin Ertell, vice president of e-business at Borders Group, wanted a clearer understanding of how behavior differed between "coupon seekers" (shoppers…

Four key principles for retail store design

February 10, 2008

Inside Retailing (Australia): Brian Walker, who consults with retailers under the moniker "The Retail Doctor", has published four key elements of effective…

Wal-Mart countdown clocks mark the minutes to digital TV deadline

by James Bickers — Editor, Networld Alliance

February 10, 2008

On February 17, 2009, analog televisions in the United States will no longer be able to pick up over-the-air signals. Research done by the Nielsen Company says…

Healthnotes program shown to increase shopper satisfaction, drive sales

February 6, 2008

PORTLAND, Ore. — Healthnotes announced results of an in-store test conducted by an independent firm showing that the company's "Fresh Ideas" program drives…

Chocolate lounge invites customers to sit back and relax

February 4, 2008

Display & Design Ideas: In recent years, chocolatiers have picked up on consumers' fond sentiments for the cocoa bean and have begun opening chocolate…

Wal-Mart launches online shopping tool for Valentine's Day

February 4, 2008

BENTONVILLE, Ark. — Wal-Mart has introduced HelpaChickPick.com and re-introduced HelpaGuyBuy.com, online shopping tools that help customers identify the gift…

Audience metrics a focus of Screen Expo Europe Day One

February 4, 2008

LONDON — The interest in Screen Expo Europe this morning was obvious just by looking at the entrance way to the National Hall at Olymipia in London. Show…

Survey: grocery shopping can be enjoyable, sometimes

February 3, 2008

Progressive Grocer: For the folks who craft the myths and messages of a brand — professional marketers — grocery shopping can sometimes be significantly…

Retail clinics a symptom of change in patient demand

February 3, 2008

The Tennessean: The medical profession should not be surprised that small, convenient retail clinics are popping up as popular destinations for patients. The…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

Online shoppers expect more from the experience

February 3, 2008

Marketing Charts: Some 67 percent of consumers say their expectations about the quality of their online shopping experience had increased from the previous…

Old Navy recasts image, aims younger

January 31, 2008

Advertising Age: Old Navy, a division of the struggling Gap Inc., is trying to shake off its traditional discount image with a new logo and marketing campaign…

WINCOR WORLD: 360-degree scanning will speed check-out

January 30, 2008

The Real 360 works when a shopper places no more than 1 item each on its segmented conveyor belt. Merchandise then is sped through a tunnel of…

Critics worried about retail RFID potential

January 30, 2008

Associated Press: RFID tags at retail can improve supply-chain efficiency, cut theft, and guarantee that brand-name products are authentic, not counterfeit.

Luxury consumer confidence hits all-time low

January 30, 2008

Display and Design Ideas: Luxury consumer confidence has never been lower, dropping 23.8 points from the third quarter to 63.6 points in the fourth quarter…