News & Media
A look at retailer CX investments, improvements coming in 2023
by George Trantas — Senior Director, Global Marketplaces, Avalara
Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.
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More consumers will celebrate St. Patrick’s Day this year
March 6, 2023
More consumers are planning to celebrate St. Patrick's Day this year, with 44% making plans compared to just 30% celebrating in 2022.
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Amazon shuttering 8 Amazon Go locations
March 6, 2023
Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.
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Law would mandate security at grocers, convenience stores
March 6, 2023
Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.
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Neiman Marcus layoffs include customer service reps
March 3, 2023
Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…
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Bealls taps Tianne Doyle as president
March 3, 2023
Tianne Doyle has been named president of Bealls Inc., a retailer operating 670 stores across 23 states.
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Busting 4 myths about live commerce
by Zarnaz Arlia — manager, Emplifi
Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…
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Walmart, Amazon, Costco lead largest retailer list
March 2, 2023
Walmart, Amazon and Costo are the top three largest retailers, respectively, according to a Deloitte Global's "Global Powers of Retailing 2023 Report," that…
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Bob’s Discount Furniture leader honored with retail award
March 2, 2023
Carol Glaser, chief merchandising officer and executive VP for Bob's Discount Furniture, has been named to the 2023 Top Women in Retail list created by the…
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Pet Supplies Plus taps SOCi for marketing quest
March 1, 2023
Pet Supplies Plus is deploying SOCi Inc.'s marketing platform to drive localized social media marketing.
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Fiserv launches delivery optimization solution
March 1, 2023
As businesses juggle the costs and complexities of rising demand for online delivery, Fiserv Inc., a global provider of payments and financial services…
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Austin stadium home to Just Walk Out market
March 1, 2023
The ATX Market at the Q2 Stadium in Austin, Texas is using the Amazon Just Walk Out shopping technology.
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Retailers embracing AI, CGI for online experiences
March 1, 2023
More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…
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Grocery store home to library book kiosk
February 28, 2023
The San Francisco Public Library recently introduced an automated book kiosk at Island Cove Market, according to the library website. The kiosk is available…
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Airport vending machine offers food for canines
February 28, 2023
Jennifer Kirk presents the Posh Puppy Boutique airport vending machine in Las Vegas. Travelers accompanied by dogs at Terminal B at the Harry Reid…
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NCR extending ATM services at Walgreens nationwide
February 28, 2023
NCR Corp. will become the provider of ATM services across nearly all Walgreens stores in the U.S., Puerto Rico and the District of Columbia under an agreement…
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Enhancing operational excellence via tech to boost in-store CX
by Mike Debnar — Retail Solution Principal, Medallia
Technology can help retailers enhance in-store operations to drive the customer experience.
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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Customer agents know product, but personalization lacking
February 27, 2023
A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.
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February 27, 2023
Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…
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