News & Media
Many retail associates dealing with angry customers
March 16, 2023
Over half, 68.5%, of retail workers regularly deal with angry or frustrated customers and one in five deal with unhappy customers each day.
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Couche-Tard acquiring Big Red Stores
March 15, 2023
Alimentation Couche-Tard Inc., a convenience and fuel retailer, is acquiring 45 fuel and retail sites from Big Red Stores, founded in 1997 by Doug and David…
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Target targeting differentiated guest shopping experience
March 15, 2023
This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…
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US B2C e-commerce poised for robust growth
March 15, 2023
The U.S. B2C e-commerce market will grow by $233.66 billion by 2027 with an annual growth rate of 8.12%.
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SVB, Signature Bank collapse raises questions
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The collapses of SVB and Signature Bank have raised questions about the economy, the banking system, cryptocurrency and how banks should respond.
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Why brands must double down on omnichannel marketing
by Sai Koppala
2023 looks to be the year that marketers must prioritize versatility above all else
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Bolt teams with Casper Sleep for one-click checkout
March 14, 2023
Casper Sleep Inc. is launching the one-click checkout experience technology from Bolt in a quest to provide customers with a more seamless checkout experience.
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Pet Supplies Plus expands with Loyal Companion Pet stores strategy
March 14, 2023
Pet Supplies Plus has acquired 20 Loyal Companion Pet Stores from its parent company in its quest to boost its presence in the northeastern U.S.
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Home Depot debuts virtual kids workshops on Roblox
March 13, 2023
The Home Depot has launched a Virtual Kids Workshop experience on Roblox's Redcliff City.
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Istanbul airport ranks as tops in global mega-airport customer experience
March 13, 2023
The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.
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Consumer appetite for luxury still going strong
March 13, 2023
Consumers plan to keep spending on luxury in the next three months, with 62% expecting to spend the same or more compared to the last three months.
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Des Moines citizens group calls on Hy-Vee to add cashiers
March 10, 2023
A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.
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Buff City Soap names experienced franchisee as CEO
March 9, 2023
Plant-based home and personal care brand Buff City Soap has named Dorvin Lively as CEO.
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Retail sales in-store, online up in February
March 9, 2023
Retail sales in the U.S. in February were up 6.9% compared to a year ago, according to a Mastercard SpendingPulse report that measures in-store and online…
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Top CX mistakes brands need to remedy now
by Yaron Morgenstern — CEO, Gassbox
The customer experience is more important than ever so brands must keep these problem areas top of mind.
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Police find skimming devices on 7-Eleven ATMs
March 8, 2023
Police in Montgomery County, Pennsylvania, recently discovered ATMs with skimming devices installed at two 7-Elevens, one in Norristown and the other in…
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Uberall unveils digital revenue assistant with ChatGPT
March 7, 2023
In an effort to help location-based businesses unlock revenue opportunities, Uberall, a digital marketing platform, is integrating artificial intelligence and…
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Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
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Dick’s Sporting Goods Q4 sales are a hit out of the park
March 7, 2023
Dick's Sporting Goods same-store sales spiked 5.3% as the sporting goods retailer beat analysts' projections regarding its Q4 earnings and revenue which…
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Home Depot SVP on building a seamless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…
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