Paris fashion icon Balmain boosts order management to improve experience

June 15, 2023

Parisian fashion house Balmain is deploying the distributed order management system from Fluent Order Management across its online boutiques, in the Americas…

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…

Prada Group deploying Oracle tech to elevate customer experience

June 15, 2023

Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…

How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

Convenience chain taps Punchh platform to drive customer loyalty

June 14, 2023

Convenience store chain Stinker Stores is deploying the Punchh platform from ParTech Inc. to drive customer loyalty and enhance the customer experience.

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Saks re-ups Lightspeed Commerce partnership

June 14, 2023

Saks, a luxury fashion retailer, has renewed its partnership with Lightspeed Commerce Inc. to continue using Lightspeed's NuOrder technology for the next four…

For many consumers shopping is all about the discount

June 13, 2023

More than half of apparel shoppers, 62%, will wait to buy an item once it's on discount and consumers are twice as likely to buy something with a 20% discount…

J Crew taps Obsess to power immersive virtual store experience

June 13, 2023

Fashion retailer J.Crew has launched an immersive virtual store that offers a 3D experience in celebration of the retailer's 40th anniversary.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Consumers quicker to leave brands after negative experience

June 12, 2023

Consumers are quicker to leave a brand after having only two or three negative experiences and customers expect service and support to deliver the most…

Fashion retailer deepens Bolt partnership with pop-up

June 12, 2023

Revolve Group Inc., a fashion retailer that operates the Revolve and FWRD merchandise brands that connect consumers, brands and influencers, is deploying…

Carhartt names Tara Roemke as merchandising VP

June 12, 2023

Tara Roemke has been named VP of global merchandising for Carhartt, a family-owned workwear brand.

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The pet retailer’s loyalty program is at 60 million members and counting.

'Anti-theft’ Walgreens requires kiosk ordering for non-essentials

June 9, 2023

A Chicago Walgreens now requires customers to order "non-essential" items from kiosks and pick them up at a counter, according to a WBBM Newsradio report.

Beauty retailer leans into digital signage

June 9, 2023

Kicks, a Nordic beauty retailer, has partnered with Visual Art, a digital signage firm, to install more than 1,300 screens across 230 Kicks stores located in…

Online electronics shoppers spending stays the course

June 9, 2023

Nearly 70% of global online electronics shoppers will spend the same or more this year and sustainability is a key purchasing decision for 92% of Gen Z and 90…

Retail ‘ghosting’ costing $2.4B in industry loss

June 8, 2023

The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.