Self-checkout tip requests attract criticism

May 19, 2023

As self-checkout expands at retail, shoppers are noticing checkout screen requests for tips, requests that are causing some consternation among consumers…

Home Depot: Wage boost boosting customer satisfaction

May 18, 2023

The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…

The name of the game is customer retention, not acquisition

by Jay Kulkarni

The time is now for all attention to be on customer retention over acquisition.

Target chief cites ‘softness’ regarding Q1 results

May 18, 2023

Target sales grew 0.5% due to what company leaders call "continued softness" in discretionary product categories but were happy with store traffic growth of…

Toys R Us landing at Dallas airport

May 17, 2023

A Toys R Us store will open at Dallas Forth Worth International Airport by the holiday season.

Woolworths, First Insight team on driving customer engagement

May 17, 2023

Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…

Consumers remain engaged as retail sales rise

May 17, 2023

April was a rebound month when it came to retail sales and consumers remained engaged, according to the National Retail Federation.

Walmart automation leader joins GS1 US board of governors

May 16, 2023

Bala Prasanna, VP of store automation and innovation at Walmart, has been named to the GS1 US board of governors. The organization aims to drive adoption and…

Why AI in retail requires cause-and-effect reasoning

Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.

AREA15 leveraging data to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

Container Store debuts resale program for customers

May 16, 2023

The Container Store Inc. has launched a "Closet Clean Out" resale program that lets customers resell gently worn clothing and items for shopping credit with…

Sustainability bigger focus for young consumers

May 15, 2023

More than half, 60%, of Gen Z and Millennial shoppers have stopped buying from brands lacking when it comes to environment accreditations and more than…

Retail workers want well-being support

May 15, 2023

A hefty number of retail employees, 80%, want more proactive well-being support from brands and a third of retail professionals report excessive stress and…

Unilever Canada debuts rewards app

May 15, 2023

Unilever Canada has launched a loyalty app called Leap Rewards aimed at helping consumers save money on purchases of responsibly made brand products while…

China supermarket chain deploys Telpo self-serve kiosks

May 12, 2023

Telpo, a China-based self-service kiosk manufacturer, has deployed its Telpo K7 kiosk in Aeon supermarkets throughout China, according to a press release.

Texas grocer taps NCR for POS

May 12, 2023

Brookshire Grocery Co., based in Tyler, Texas, has selected NCR for its POS technology, according to a press release.

Lexstores intros automated stores

May 12, 2023

Lexstores, a Netherlands-based automated retail technology provider, has introduced its freestanding unmanned stores managed by a cloud-based IT platform and…

Target, Amazon top consumer destinations after Bed Bath & Beyond closing

May 11, 2023

Those who once loved browsing and buying at Bed Bath & Beyond and the retailer's buybuy Baby locations will likely head to Target and Amazon, according to…

Canadian retailer taps Fluent system for order fulfillment strategy

May 11, 2023

The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…

Rethinking the retail return

Why the overall retail return process could use an overhaul in 2023.