Sephora expands payment options

May 8, 2020

Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.

Nordstrom shuttering over a dozen stores

May 8, 2020

High-end retailer Nordstrom plans to permanently close 16 stores of its 116 full-line store locations and the move will likely have a negative impact on mall…

NRF economist: Retail recovery will be gradual, dependent on location

May 8, 2020

Predicting when retail across the U.S. will resume to normal activity is difficult to do as economic recovery will likely be gradual and vary depending on…

Loyalty a leading indicator of J. Crew Chapter 11 filing

by Robert Passikoff — Consultant, Brand Keys

Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…

Gap opening 800 stores by month's end

May 7, 2020

Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.

Fashion retailer boosts inventory, fulfillment with AI

May 7, 2020

Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.

Is retail customer research worth the time during COVID-19 pandemic?

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

How the consumer mindset is shifting during COVID-19

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Lowe's celebrates isolated moms with flower baskets

May 5, 2020

Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…

Kroger offers COVID-19 testing for employees

May 5, 2020

Supermarket chain Kroger is expanding access to coronavirus testing for its employees that may be experiencing symptoms of COVID-19.

Payment coalition claims COVID-19 contamination risk from U.S. currency overblown

May 4, 2020

Businesses that refuse to accept cash as a way to lower coronavirus transmission risks are acting contrary to the best available scientific evidence, according…

You got the PPP — so now what?

by Pat Shea — Editor, NetworldMedia

You're approved for a PPP loan, but now what do you need to do once you receive funding?

Consumers trust financial institutions the most with personal info, claims report

May 4, 2020

When it comes to personal data security consumers overwhelming trust financial institutions the most. That's the prime finding of DISQO Q1 2020 report on…

Smart retail market to hit $62B by 2025

May 4, 2020

The smart retail market is expected to grow from $21.6 billion in 2020 to $62.5 billion by 2025, according to a report by MarketsandMarkets. It will also grow…

Casino installing temperature check kiosks in wake of COVID-19

May 4, 2020

The Chumash Casino Resort in Santa Ynez, California will have contactless, temperature checking kiosks installed for employees and guests in the coming weeks…

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Visa says contactless use surged amid COVID-19

May 1, 2020

Walmart China introduces AI-powered self-service produce scales

RetailAI Fresh by Malong Technologies is an AI-powered self-service scale solution that integrates product recognition. The technology integrates into…