Cyber Monday will overtake Black Friday as consumer favorite, reveals study

September 28, 2017

Tired of crowds, long lines and seeking more convenience, consumers are expected to shop more on Cyber Monday this holiday season than on Black Friday.

Halloween spend may hit $9B record

September 28, 2017

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…

Amazon's Manhattan hub will house 2,000 employees

September 28, 2017

Amazon's impending Manhattan office will be home to 2,000 employees over the next three years, according to an AM New York report.

What retailers need to know in the wake of the Equifax breach

Jason Tan, CEO of Sift Science, explains what retailers need to keep an eye out for in the wake of the Equifax breach. Last year 48 percent of online…

Study: Consumers not keen on facial ID for payments

September 27, 2017

A Juniper Research survey reveals more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a payment security…

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 27, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…

Kagan: Is your company a leader or follower?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only…

New Walmart headquarters to bring in natural light

September 26, 2017

Walmart plans to do away with the "inefficient" current campus of its corporate headquarters — a sprawling collection of more than 20 buildings in Bentonville…

Consumers more comfortable with nonfinancial providers for bill pay, money transfers

September 26, 2017

A substantial number of consumers are comfortable using nonfinancial providers for essential activities such as paying bills, transferring money to others and…

5 ways to create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…

Has automated retailing's time finally arrived In the US?

Paul Schlossberg, president DFW Consulting, talks automated retailing and why, despite challenges and failures, the concept just won't die.

Alipay expands to Nordic region with retailer pacts

September 25, 2017

Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…

Tencent launches mobile marketing tools for US retailers

September 25, 2017

Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…

Aldi to accept contactless payments at all locations

September 25, 2017

Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…

Avoid these 8 mistakes and be a winner in personalization

Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer…

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

Walgreens-Rite Aid deal gets regulatory green light

September 22, 2017

While Walgreens isn't getting the opportunity to acquire all the Rite-Aid stores initially hoped for, it is getting the regulatory green light to acquire about…

Kohl's teams with Amazon in product return partnership

September 22, 2017

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.

Retail cybercrime may spike due to Equifax hack

September 22, 2017

Consumers and retailers are likely to be dealing with the aftermath of the major hack at credit reporting firm Equifax.