Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

QuikTrip debuts mobile ordering via its app

February 24, 2017

QuikTrip customers can now order via the convenience store brand's app.

Target pulls back on innovation, claims report

February 24, 2017

In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.

Study: Consumers believe mobile wallet data is secure

February 24, 2017

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers…

Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Barneys names a new top chief

February 23, 2017

Barneys CEO Mark Lee is taking on a new role, executive chairman, and COO Danielle Vitale is stepping into his prior chief leadership role.

Retail sales off to good start in new year

February 22, 2017

Retail sales in January rose 0.4 percent and represented a 5.6 percent increase compared to the previous year.

Customer experience top priority in supply chain operations

February 22, 2017

More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

Shoes.com prepping for bankruptcy

February 21, 2017

Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites…

Deborah Fine named CEO at Ritani

February 21, 2017

Ritani, an online jewelry retailer, has named its first CEO.

Gerry Smith tapped as Office Depot CEO

February 21, 2017

Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO.

Study: Billions wasted on loyalty efforts that bomb

February 20, 2017

Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss…

Newegg expanding into China, 19 other countries

February 20, 2017

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.

Celeste Burgoyne tapped as Lululemon retail EVP

February 20, 2017

Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas.

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

The future of beacons and digital signage

Beacon technology has not been adopted by merchants as quickly as expected, yet changes to devices and strategy will spur 4.5 million active beacons in the…