News & Media
Got an innovative retail idea? Walmart wants to hear about it
April 29, 2016
Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.
read nowUS Bank launches loyalty app pilot
April 29, 2016
U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…
read nowFoxtel hires on new customer service, retail leader
April 28, 2016
Mark Buckman, former managing director at Telstra and Commonwealth Bank CMO, has been tapped as Foxtel's new leader for customer and retail strategy.
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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…
read nowAmazon expands Prime Now restaurant delivery
April 27, 2016
San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.
read nowMTN South Africa hires on customer experience leader
April 27, 2016
Isabella Naidoo is the new chief customer experience officer at MTN South Africa.
read nowFormer Target CEO takes Radio Shack helm
April 27, 2016
RadioShack has a new CEO, its third leader in the first half of this year.
read nowMother's Day shoppers are mostly moms, reveals new study
April 27, 2016
Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.
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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.
read nowBarneys goes personal and to the cloud to boost customer engagement
April 26, 2016
Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.
read nowSurf merchandise retailer develops own store scent, custom sound
April 26, 2016
Few retailers boast their own scent and the short list now includes surf clothes and merchandise retailer Billabong.
read nowMother's Day should prove lucrative for clothing retailers, eateries
April 25, 2016
A new study reveals clothing will be a popular choice for Mother's Day shoppers, as well as a special meal, and spending is expected to be up six percent this…
read nowW.S. Badcock taps veteran leader for retail VP role
April 25, 2016
Furniture retailer W.S. Badcock is promoting Mitchell P. Stiles Jr. to serve as VP of dealer retail operations.
read nowQ1 busy and profitable for Amazon
April 25, 2016
Amazon's cash flow spiked 44 percent, hitting $11.3 billion, and net sales increased 28 percent, hitting $29.1 billion, in Q1. The net income was $513 million…
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If there is an app for that… why should we care about bots?
by Chris Petersen — Owner, IMS
Ignorance is not bliss, nor is it profitable in today's connected world.
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Talking With: Soar Payments Founder Rich McIver on improving the checkout experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…
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We need your insight, industry predictions for annual trends report
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.
read nowMacy’s, Home Depot lead top retail brands ranking
April 22, 2016
Retailers Macy’s, DSW Shoes and Best Buy ranked as the top three, respectively, in the Harris Poll 2016 Brands of the Year EquiTrend Study.
read nowRetailers slagging in omnichannel efforts, reveals report
April 22, 2016
The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.
read nowVisa aims to enhance checkout experience for card holders
April 22, 2016
The company is upgrading software to spur faster transactions involving chip-embedded cards.
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