How Macy's, Target tap devices for the holidays

by Bryan Pearson — President, LoyaltyOne

Here's a reason for retailers to be "appy" this holiday season: Purchases made on mobile apps more than doubled in 2015, to nearly $50 billion. We look at…

Mall of America taps kiosks to help shoppers find their way around

December 20, 2016

The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.

Online community aims to support CX gurus

December 20, 2016

A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…

US retail sales growth hits a low point

December 19, 2016

Sluggish auto sales in November are being blamed for slower than expected retail sales growth in November.

Lands' End hires outside gun for CEO role

December 19, 2016

Jerome Griffith has been tapped as the new CEO for Lands' End and will step into his new role in March.

Is your CX language up to par? If not, it may be hurting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Meijer taps president as CEO

December 16, 2016

Meijer’s President Rick Keyes now has a new title for his business card: CEO.

Want some 'lettuce' with your cabbage? Indian grocery service adds cash delivery

December 15, 2016

India's on-demand e-commerce grocery delivery service Grofers has partnered with Yes Bank, the nation's fifth largest private financial institution, to provide…

Yahoo alerts customers to breach involving 1B user accounts

December 15, 2016

Data breach numbers just keep getting bigger and more breathtaking.

Digital gift cards proving popular with shoppers this holiday season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…

IoT revenue on the rise

December 15, 2016

Internet of Things revenue is projected to spike big time next year, growing 116 percent and hitting the $2 billion dollar mark.

Pizza Hut intros voice ordering via Alexa

December 15, 2016

Pizza Hut is giving its customers the ultimate in passive pizza ordering via Alexa Voice Service on Amazon Echo, Amazon Tap, Echo Dot, Amazon Fire TV and Fire…

Data analytics and the changing world of retail in 2017

If there’s a word that described the retail space in 2016, it’s change. Change in technology, tools and best practices. And, (no surprise), 2017 promises more…

Report: Consumer-centric marketing can boost customer satisfaction

December 14, 2016

A customer-first marketing strategy can go a long way toward boosting customer satisfaction.

Despite stress and strife, presidential election not hurting retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news…

Royal Bank of Canada first to deploy video service to small retail clients

December 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

Study: Committing to digital dramatically boosts odds of gaining market share

December 12, 2016

Bain & Co. and Red Hat, a provider of open source solutions, have released the results of research aimed at gauging the correlation between an…

The changing face of merchandising and what retailers need to do to succeed

The changing face of retail merchandising requires retailers to go beyond tried and tested tactics.

Credit card use on the rise among young adults, study finds

December 9, 2016

Nearly two-thirds (63 percent) of U.S. consumers now own general purpose network-branded credit cards, up from 61 percent in 2015, according to "U.S. Consumers…