News & Media
Survey: It's time to get personal with loyalty programs
May 25, 2016
Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according…
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Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…
read nowApple's Union Square store is anything but square when it comes to design
May 24, 2016
It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair.
read nowSports Authority hits final leg in going-out-of-business journey
May 24, 2016
Tomorrow will likely be launch day for going-out-of-business sale at Sports Authority as the sportswear retailer will soon begin shuttering all of its stores.
read nowOvertime pay impact will be a negative one, claim industry watchers
May 24, 2016
Analysts expect the new overtime pay rules to hit the retail industry hard, and some retailers will be hit harder than others.
read nowChinese consumers to get more options with Samsung Pay, Alipay deal
May 23, 2016
Samsung Electronics has announced an agreement with Alibaba in China that will enable Samsung Pay users in the country to make payments directly from their…
read nowGap pulls Old Navy from Japan due to sales dip, consumer disinterest
May 20, 2016
There will be no 'flip-flop' day happening in Japan this year as Gap is pulling its Old Navy brand out of Japan, shuttering over 50 stores due to declining…
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Saks Fifth Avenue opens revamped Houston store
May 20, 2016
Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products.
read nowAmerican consumers wary when it comes to online activity, reveals federal study
May 20, 2016
Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.
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Fashion upstarts aim to flip apparel industry into new customer experience era
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…
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Ohio ice cream shop launching pad for new overtime regulations
by Cherryh Cansler — Editor, FastCasual.com
VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
read nowConsumers spent $30B on moms this year
May 17, 2016
Mother's Day proved to be a $30.3 billion spend day for retailers with the consumer averaging $124 on gifts.
read nowJetBlue, Alaska Airlines score big in customer satisfaction
May 17, 2016
When it comes to airline customer service JetBlue and Alaska are at the top of the list.
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Kroger's ClickList fuels points for chain, but what's in the cards for customers?
by Bryan Pearson — President, LoyaltyOne
Kroger is extending its ClickList online ordering service to new markets, but that does not mean a national rollout is in store for consumers.
read nowMyer expands deputy CEO role to include chief customer officer
May 16, 2016
There are two newly created leadership roles at Myer.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
read nowCoca-Cola taps sales VP for retail marketing role
May 16, 2016
There's a bit of a leadership shuffle taking place within Coca-Cola as the company is naming a new retail marketing head.
read nowKroger aims to hire 14K more employees
May 13, 2016
In what has to be one of the largest hiring efforts by a grocery chain, The Kroger Co. will hold open job interviews nationwide Saturday to fill 14,000 jobs.
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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
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