Kohl's to pilot new store format, shuttering 18 underperforming locations

February 26, 2016

Retailer enjoyed a healthy seasonal sales boost but wasn't immune to weather that hurt other retailers in late 2015.

Longtime J.C. Penney leader taking leave after nearly four decades

February 26, 2016

Executive who was part of rebound strategy will leave come April

Victoria Secret on hunt for new chief as CEO resigns

February 26, 2016

CEO takes leave to spend more time with family and will serve in advisory role.

Restoration Hardware: We’ve got some bad news on the financial front

February 25, 2016

Restoration Hardware aims to shore up customer experience as part of its overall strategy to get growth and financials in a healthier state.

Sears struggling to stem sales dip, aims to keep cutting costs

February 25, 2016

Warm temperatures during the latter part of 2015 are continuing to play a key role in retailers' financials.

Men are shopping like women and that's good for retailers

February 25, 2016

The male consumer is scanning online sites to get fashion ideas, trying new brands and pretty much shopping like a woman, and that's all good for the retail…

Whole Foods seeks partners with 'mojo' for new supermarket brand

February 25, 2016

The supermarket's impending '365' small supermarket brand aims to partner with a variety of retail to provide a rewarding shopping experience.

Going bananas with product placement may not be such a good move

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.

How retailers can capitalize on the critical holiday retail season

February 25, 2016

A free webinar on March 8, sponsored by Retail Customer Experience and Interactions, will offer up valuable insight on how retailers can ensure the holiday…

Outdoor retailer preps first Michigan footprint for summer opening

February 24, 2016

L.L. Bean says the Clinton Township site is perfect given community love for the outdoors.

Philipinas Shell aims to make gas fill-ups a more rewarding retail experience

February 24, 2016

Shell stations in certain Philippine locations will be much more than gas bay sites.

Interactive display offers candy lovers a sweet experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Candy shoppers at San Francisco International Arport Terminal 3 are enjoying a unique interactive retail experience.

Retail rental projections bode well for 2016, reveals report

February 23, 2016

Healthy outlook in retail rental landscape.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.

Tax refunds likely won't equate to big retail activity this year

February 22, 2016

More than half of consumers are planning to use tax refunds to pay off debt and shore up the savings account. Yet it isn't a complete bleak trend for retail.

Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.

Report: Consumers just need one bad experience to walk away

February 22, 2016

Customer support experience a big factor in consumer loyalty, reveals new study.

Car starting experience primed for a big change

February 19, 2016

Volvo is driving a new customer experience and, yes, there is an app for that.

Endangered customer: Why people are the difference in the future of retail

by Chris Petersen — Owner, IMS

Much of the retail pendulum has in fact swung to the "technology of sales transactions," which is why I found a new read on customer relationships so timely…