Holiday shoppers not so confident in Black Friday sales, shopping early this year

October 12, 2015

Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are…

The mobile shift is now for companies, software developers

by Will Hernandez — Editor, NetWorld Media Group

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company…

Isle of Man telecom calls on in-store digital signage

October 9, 2015

Isle of Man-headquartered telecom Sure are again welcoming customers to a new concept store featuring digital signage experiences designed by Acquire Digital…

ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

Jet jettisons membership fee citing bigger than expected sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.

Peet’s Coffee & Tea, Stumptown won't be melding the retail experience

October 7, 2015

Peet’s Coffee & Tea is buying Stumptown Coffee Roasters, but customers won’t find both brands sharing counter space.

The retail consumer in 2020: Older, a bit frugal yet mostly optimistic

October 7, 2015

The retail consumer will most likely be female, older, living in a smaller household than today and likely living on their own come 2020.

Report: Small business owners not concerned with competing with national brands

October 6, 2015

The top concerns for merchants are competing small businesses, changing EMV requirements as well as the overall state of the economy and how it will impact…

Why technology collaboration, integration are key for online retail success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Denver Airport home to flagship Time Travel fashion retail location

October 5, 2015

Travelers have a new retail experience while waiting for a flight.

Mounting losses prompt bankruptcy filing by American Apparel

October 5, 2015

Retailer will keep operating while restructuring debt.

BCR group taps veteran for experience director role

October 5, 2015

Role will focus on integrating business strategy with customer experience.

Discount retailer taps longtime supermarket leader for CEO role

October 5, 2015

Kroger, Proctor & Gamble veteran will take the helm.

Brookstone launching digital signage 'Lift and Learn' product displays in mall stores

October 2, 2015

Brookstone, the retail chain specializing in new technologies and smart lifestyle products, is introducing dynamic digital retail displays at its Pheasant Lane…

Twitter rolls out 'Buy Now' button

October 2, 2015

Adidas, Best Buy, and PacSun are among the first retailers to use the feature.

Microsoft prepping for NY, Australia retail store grand openings

October 2, 2015

Microsoft will debut two new brick-and-mortar retail stores in the next two months, launching a flagship New York City location and a Sydney, Australia, store.

Study: Consumer loyalty is a pretty fickle thing

October 2, 2015

Consumers will jump ship for better security, convenient payment options and alluring discounts.

GameStop kicks off holiday layaway program

October 2, 2015

The global game retailer GameStop is launching its holiday layaway program and promising to boast the most popular products for consumers.