Why customer service and branding are the same thing

by Andrew Sharpe — Retail Strategist, BRANDSPANK

If you aren't investing in customer service, you're omitting the most influential piece of your brand's story.

ADL says Urban Outfitters product is 'eerily reminiscent' of Holocaust-era design

February 10, 2015

The Anti-Defamation League is urging Urban Outfitters to stop selling a tapestry that it says is “eerily reminiscent” of the prisoner gray and white stripes…

Hy-Vee selects Interactions for experiential marketing services

February 10, 2015

Interactions will engage shoppers through experiential marketing events in 50 store locations in Iowa, Illinois, Kansas and Missouri, with plans to expand to…

Apple Pay, bitcoin take to the skies

February 10, 2015

JetBlue becomes the first major domestic carrier in the U.S. to accept Apple's mobile wallet. UATP forms a partnership with BitNet to enable airlines to accept…

CVS upgrades mobile app to improve customer experience

February 10, 2015

CVS/pharmacy recently announced its CVS/pharmacy mobile app has undergone a complete transformation, with new features and an improved look and feel.

Neiman Marcus launches #NMmyway contest on Instagram

February 10, 2015

Instagram contest will allow followers to upload their own images showcasing how to wear spring fashions in a first for the retailer.

Indian retail market to hit $1T by 2020

February 10, 2015

A new report says the Indian retail market is expected to almost double by 2020, to $1 trillion by 2020 from $600 billion in 2015, driven by income growth…

Teach, coach, and ride

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

The faster employees apply what they learn, and receive additional feedback, the faster they learn the skill and benefit from it.

Mobile still tops retailers' priority lists

February 9, 2015

A new report finds mobile as a percentage of online sales increased 50 percent in 2014.

Bindo users now able to print barcodes through their iPad POS system

February 9, 2015

Partnership with Brother aims to make inventory management easier.

Survey says physical stores still preferred over online

February 9, 2015

According to the survey, only 27 percent of U.S. consumers say they shop online weekly.

Redbox is leaving Canada

February 6, 2015

Customers can continue to rent movies from the kiosks until February 13, and will have until March 5 to return them.

Video goes inside a Chinese bitcoin mine

February 6, 2015

As of October when the cameras were allowed into the operation, the mine was generating more than 4,000 bitcoins per month for its owners and investors.

First Data, Capgemini announce payments partnership

February 6, 2015

According to the companies, this collaboration will leverage Capgemini's global vertical industry and payments expertise and First Data's suite of payments…

CardFlight updates mPOS app

February 6, 2015

SwipeSimple also includes encrypted mobile card readers, payment acceptance applications for iOS and Android devices, and a real-time reporting and admin…

NRF announces support for new patent reform effort

February 5, 2015

House Judiciary Committee Chairman Robert Goodlatte, R-Va., introduced the Innovation Act, an updated version of legislation that passed the House in 2013 by a…

Commentary: Retailers are leading the fight toward greater security

Sandy Kennedy, President of RILA, calls on Congress to pass legislation that enacts a single, preemptive national data breach notification standard.

Three modern improvements to the retail training manual

by James Bickers — Editor, Networld Alliance

From gamification to law-enforcement simulations, technology is improving the ways retailers can get new associates up to speed.

Mobile Payments Today publishes wallet comparison guide

February 4, 2015

The 61-page document details the capabilities of 151 leading mobile wallets.

GameStop promotes Mike Buskey to EVP and president of US stores

February 4, 2015

Prior to GameStop, Buskey was SVP of Human Resources, U.S. store operations for The Home Depot, responsible for leading the company's HR activities for…