Staples to add third-party merchants

October 31, 2013

Yet another retail giant is super-sizing its offerings: Office supply chain Staples is dramatically increasing the number of products it sells, chiefly through…

J. Jill tests new store design in four markets

October 31, 2013

Today, specialty retailer J.Jill unveiled a redesigned store concept in four markets across the United States. The store design is a pure expression of…

Survey: 85% of consumers return to a retailer when notified of a discount

October 31, 2013

Nearly 90 percent of Americans repeatedly buy products retailers have on promotion, according to a new survey conducted by Synqera, a global technology startup…

ForeSee introduces new multichannel customer experience capabilities

October 31, 2013

ForeSee today introduced the ForeSee cx360 SM platform, a multichannel customer experience analytics platform providing cutting-edge capabilities that help…

Halloween real-time store audits: The good, the bad, and the scary

Consumer spending on Halloween is predicted to reach $6.9 billion this year, an increase of more than 54 percent since 2005.

Home decor store Creative Habitat installs analytics tool from Epicor

October 31, 2013

Epicor Software Corporation, a provider of business software solutions for manufacturing, distribution, retail and services organizations, announced that…

Travel agency Thomson unveils new interactive store design

October 30, 2013

British travel agency Thomson is opening a new prototype store tomorrow in Kent, which it says will "modernize customer experience."

NRF: Broad gains seen in retail sales in September

October 30, 2013

While government statistics released this week show a slight decrease in retail sales in September, driven by the automobile sector, the National Retail…

Webinar to discuss benefits of in-store caching tech

October 30, 2013

On Tuesday, Nov. 12 at 2:00 PM EST, Retail Customer Experience will present a live webinar, "Caching In on the Customer Experience."

Can you afford to ignore cash in your kiosks?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Although payment options abound, cash should remain part of your business operation.

GS1 publishes new guidelines for extended product attributes

October 30, 2013

New implementation guidelines for leveraging GS1 Standards in apparel and general merchandise e-commerce have been released by GS1 US. The Voluntary Guidelines…

Thieves tried to steal credit cards from Nordstrom

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

When you think of the name Nordstrom, what comes to mind? A large department store, with valuable products at fair prices? Crowds pushing and squeezing their…

Survey: Good customer service drives customer loyalty this holiday season

October 30, 2013

PriceGrabber, a distributed e-commerce platform and shopping site, just released additional results of its Winter Holiday Shopping Survey, revealing that 6…

MyLowe's smartphone app a DIY tool for loyalty

by Bryan Pearson — President, LoyaltyOne

Call it a tool of engagement. The MyLowe’s smartphone app is making relationship-building a DIY project.

eBay now offering in-store pickup with Toys 'R' Us, Best Buy

October 30, 2013

The blog EcommerceBytes reports that auction site eBay has added click-to-buy functionality that is tied in with local store inventory for two retailers, Toys…

Target veteran to lead new retail agency

October 29, 2013

The Stephenz Group, one of Silicon Valley's largest independent branding, marketing and digital agencies, has announced the launch of a new division, inRetail.

Aussie retailer Spotlight selects Revionics pricing tech

October 29, 2013

Revionics Inc., a provider of end-to-end merchandise optimization solutions, announced today that it has entered into an agreement with The Spotlight Retail…

The one sentence you should never, ever speak in customer service

by Micah Solomon — president, four aces inc

When a customer contacts you to complain about your service or product, or needs your help in addressing a service-related breakdown — what I refer to as…

Fashion retailer Nicole Miller rolls out NGC software

October 29, 2013

NGC Software today announced that contemporary fashion designer Nicole Miller has rolled out NGC's fashion PLM and Global Sourcing/Supply Chain Management…

Luxury retailer Coach dropping cash wraps in favor of mPOS systems

October 29, 2013

Coach plans to add mobile POS systems and remove fixed cash wraps as it remodels stores, according to Retail Info Systems. The company has seen good results…