Touchrate releases in-store shopper marketing solutions

May 17, 2013

Touchrate, an Orlando, Fla.-based company specializing in interactive touchscreen technology, announced its solutions recently went live for clients such as…

Mobile: The new screen in a multiscreen world

by James Wester

A recent symposium in Dallas discussed ways to fit interactive and mobile technologies into the omnichannel equation.

Pricing: Innovation vs. enhancement

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Innovations premiums are huge. Early adopters often pay 3 to 4 times the price the mass market does. But what about product improvements? Do they carry the…

Malaysian retailer TANGS goes live with Manthan analytics

May 16, 2013

Manthan Systems, providers of business intelligence solutions for retailers, announced recently it's successful implementation of the ARC Customer Analytics…

Customer Experience Professionals Association announces certification program

May 16, 2013

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced that it will launch a Certification Program for…

Will an Internet sales tax bring fairness or confusion?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Marketplace Fairness Act is causing a divide in the industry and has tax experts bracing for chaos.

Finish Line overhauls customer experience with new tech

May 14, 2013

Contingent Network Services announced recently its completion of a strategic IT project to deploy new in-store technology to Finish Line stores. The retailer…

Bealls Florida goes to the cloud with HighJump

May 14, 2013

HighJump Software, a global provider of supply chain management software, announced today that the Florida-based apparel and home merchandise retailer Bealls…

No Square for gun, ammo sales

May 14, 2013

Mobile point of sale and wallet provider Square has said no to guns. According to CNN Money, the company has updated its terms of service and banned any…

RichRelevance expands global presence with acquisition of Avail

May 14, 2013

RichRelevance, the company behind personalized online product recommendations for clients including Walmart, Sears and Target, announced it has acquired Avail…

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Update: Nordstrom ends test of shopper tracking

May 13, 2013

Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data…

Cloud computing could offer bright future for retailers

May 13, 2013

With the growing popularity of mobile, social and e-commerce, traditional brick-and-mortar retailers are turning to the cloud to optimize the in-store…

RFID-based self-checkout system targets specialty shops

May 13, 2013

The Nestlé Nespresso boutique in Munich, Germany, is testing an RFID-based self-checkout kiosk by French manufacturer IER. The Expedited Self Payment kiosk is…

Google finds the silver lining to showrooming

New report finds consumers depend on their smartphones, but it's not all bad for merchants.

Mother's Day shopper study finds in-store trumps online

May 10, 2013

The market research firm Trendsource released results of its Mother's Day buying intentions study, revealing that shoppers prefer the in-store experience for…

Engagement, analytic tech listed among retail trends to watch

May 10, 2013

A recent post on guardian.co.uk lists five retail technology trends that "just might help you create a standout customer experience."

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

Survey: small merchants are choosing mobile POS

May 9, 2013

It's not just hype. Small businesses have taken to mobile point of sale and are adopting the technology in increasing numbers. This is according to a new study…

Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.