TrendSource releases results from consumer insight study

March 1, 2013

TrendSource released findings from its two-part consumer insights research study that it said aims to help retailers keep pace with omnichannel consumers. The…

Cabela's opening in Columbus to be 'Disneyland of retail'

March 1, 2013

When Cabela's opens the doors to its new Columbus, Ohio location, shoppers will be greeted by the woodsy sounds of deer grunts and turkey calls. According to…

Mobile concept store rolls out interactive self-service digital signage

March 1, 2013

At Telenet's Mobile concept store in Belgium, communication technology and digital signage play a decisive role in helping customers find the product or…

Make love not war: Tips on how to embrace showrooming

by Christopher Hall — writer, self

A customer experience expert discussed his showrooming strategy at DSE13. 

TED Fellow's new AR tech pushes boundaries of virtual retail

February 28, 2013

Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…

San Francisco could be first US city to regulate mobile retail

February 28, 2013

San Francisco businesses ranging from clothing boutiques to dog groomers are trying to go mobile — as in on four wheels. According to an article on…

How to apologize to customers without alienating employees

by Micah Solomon — president, four aces inc

In customer service, the key to an effective apology is to convey to the customer at the outset that you’re willing to take his side and share his viewpoint. 

Xtreme Labs releases report card on retailer apps

February 28, 2013

Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…

Coinstar rolling out kiosks with PayPal integration

February 28, 2013

Starting this month, Coinstar users in California, Ohio and Texas can use the coin-counting kiosks to add money to, or withdraw money from, their PayPal…

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

Harris DOOH auto dealership rollout builds steam

February 27, 2013

The Automotive Broadcasting Network is several months into its large-scale, digital signage network rollout at auto dealerships across the U.S., according to…

Modelle's deploys RealPOS from NCR

February 27, 2013

NCR Corporation announced today that it will provide retail technology and services to the 154-store Modell's Sporting Goods chain. Modell's will deploy 1,00…

Making a 'value play'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

My wife and I were in an electronics store. Neither of us are big on electronics. Our TV is 17 years old which gives you an idea of our interest in the latest…

Five fundamentals required for 'ME-tailing' success

by Chris Petersen — Owner, IMS

It's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their…

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Shutl courier service debuts in Chicago

February 26, 2013

Shutl Ltd., a London-based startup that matches retailers with local courier services, debuts today in Chicago, New York and San Francisco, according to…

Macy's supports LGBT cause with same-sex wedding registry

February 26, 2013

Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…

As Amazon battles to dethrone Walmart, Google plans own attack

February 26, 2013

The evolution of retail has seen the rise and fall of companies clamoring for the top spot. According to a recent article on Wired, it was only a little more…

Study lists 5 challenges to mobile testing

February 26, 2013

SOASTA Inc., specialists in cloud and mobile testing, announced the results of its survey of 500 IT executives representing such industries as global IT…

What does Apple get by trademarking its store design?

Apple originally applied for the trademark in 2010 but was rejected twice before finally being approved.