Consumers big fans of loyalty programs

June 25, 2024

More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.

Amazon Prime Day happening July 16-17

June 25, 2024

The 10th annual Amazon Prime Day will take place July 16-17, offering daily deal drops every five minutes and access to new brands including Allbirds, Kiehl's…

Retail innovation: Small AI projects with big impact

by Jarrod Davis — Product Marketing Manager, Cognigy

While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

Shopify integrates into eyefactive touchscreen CMS software

June 24, 2024

Shopify can now be used at the point of sale on all large interactive digital signage systems as it's been fully integrated into the eyefactive touchscreen CMS…

Target partners with Shopify on curated product line at Target Plus

June 24, 2024

Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Untuckit expands NewStore partnership

June 21, 2024

Untuckit, a men's apparel brand, is extending its partnership with NewStore.

Lowe’s names Jennifer Wilson as marketing SVP

June 21, 2024

Jennifer Wilson has been named SVP and chief marketing officer for Lowe's Companies, Inc.

Improving customer experience: 3 strategies to get ahead in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.

Male consumers top gift card buyers

June 20, 2024

The male consumer is the primary gift card buyer in the U.S. for the first time, according to a Blackhawk Network research report on consumer gift card and…

Leveraging GenAI to improve the retail shopping experience

by Tristan Barnum — CMO, Wildfire Systems, Inc.

In an era where consumers have come to expect tailored interactions, Gen AI empowers retailers to leverage enormous datasets and apply algorithms to deliver…

Chinese marketplaces grabbing U.S. consumer traction

June 20, 2024

One fifth, 20%, of American consumers shop on Temu, a Chinese marketplace, at least once a week and 63% shop on Chinese marketplaces at least once a week.

ICX Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

Eddie Bauer eyewear collection boasts ChatGPT

June 19, 2024

Outdoor brand Eddie Bauer has debuted the Eddie Bauer Smart Eyewear collection which boasts voice access to ChatGPT, microphone and quadrasonic speakers and is…

Biggest Buc-ee’s opens in Texas

June 19, 2024

The largest Buc-ee's travel center opened for business this month and it's in Luling, Texas.

Consumer confidence rose in May

June 18, 2024

Consumer confidence rose in May yet consumers remain anxious about the future, according to the Consumer Confidence Index produced by The Conference Board.

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

5 Sephora stores debuting at Tanger centers

June 18, 2024

Tanger, an outlet and open-air retail shopping operator, will bring five more Sephora stores to its shopping centers this year.

Lack of information, poor product top reasons for abandoning purchase

June 17, 2024

Half of consumers have abandoned a potential purchase online or in store in the last six months due to not finding sufficient information on the product and…