JCP spurring Macy's profitability?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In his August 8, 2012 New York Post article, "Macy's profit climbs 16%," James Covert states "[Macy's] Profit rose 16% as the New York-based retailer continued…

New AT&T flagship takes retail experience to the future

August 30, 2012

A new AT&T flagship store is set to open tomorrow on Chicago’s Magnificent Mile and aims to give customers a one-of-a-kind retail experience.

No NFC for iPhone 5

August 29, 2012

Speculation as to whether or not the next-generation iPhones would incorporate near field communication capabilities has been potent fodder for techies, but…

In-store map apps lead customers to purchases

August 29, 2012

Big-box retailers are trying to simplify the shopping hunt by helping customers locate items in-store with the use of navigation and inventory maps via a…

H&M to open in South America

August 29, 2012

South America will welcome its first H&M clothing store next year, as the retailer announced a new store opening in Santiago de Chile, Chile.

Apple Genius training manual reveals sales secrets

August 29, 2012

A leaked copy of Apple's Genius Training student workbook was examined in an article on gizmodo.com this week, and the contents were extensively revealing of…

Startup BYNDL wants to bring mobile payments to unattended retail

Tech originally used to accept cell phone parking payments now coming to vending, kiosks.

How Plink works: A conversation with CEO Peter Vogel

At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers to…

SUPERVALU seeks customer segmentation strategy

August 28, 2012

SUPERVALU Inc., one of the largest grocery companies in the U.S., has chosen LoyaltyOne's Precima customer analytics solution to create a segmented consumer…

Target to get geeky with new partnership pilot

August 27, 2012

Shoppers at Denver-area Target stores will have extra help in solving electronics problems. Starting in late October, the Geek Squad will be available 80-hours…

Kodak quits retail imaging

August 27, 2012

In a step toward emergence from Chapter 11 reorganization, Eastman Kodak Company announced plans to sell its consumer and document imaging businesses.

7 easy ways to get more visitors to your retail website

by Bob Phibbs — CEO, The Retail Doctor

Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.

5 reasons why plugging Best Buy into Target might work

by Chris Petersen — Owner, IMS

As I departed on my around the world journey to teach IMS Retail University, I had ample time to watch people using technology during my lengthy airport…

Fashion industry gets bigger with more plus-size options

August 27, 2012

Fashion-forward and plus-size have long been separated within the female fashion industry. With most traditional retailers offering up to a size 12…

Verizon retail store partners with restaurant to enhance customer experience

Verizon customers dine while waiting for service.

Groupon exec pushing growth

August 24, 2012

Groupon's recently named VP of operations, Kal Raman, is driving an overhaul of the daily deal website's sales and payment processes in hopes of convincing…

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

Why the Apple Store hires for smiles

by Carmine Gallo — President, GCG

After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple's astonishing success in retail lies in…

Survey: Shoppers still careful about spending

August 23, 2012

A survey done by RetailMeNot.com, an online coupon site, found that more than seven in 10 consumers (71 percent) have a dismal view of the economy, and one in…

Which retail brands do a good job at pricing?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Some days, despite your best intentions, you fumble the ball. Such was the case at the Retail Customer Experience Executive Summit when I was asked "Who [among…