Klout: More social influence equals a better customer experience?

by Colin Shaw — Founder & CEO, Beyond Philosophy

I was very interested to see that organizations are starting to provide a better customer experience to people that have more social influence. You may have…

The customer-centric retail pricing zone

Analyzing shopping patterns across multiple stores allows for a more profitable pricing-zone strategy.

Best Buy Canada selects Stibo multichannel platform

July 12, 2012

Stibo Systems has announced that Best Buy Canada has selected its solution to optimize its customer's online and mobile e-commerce experience. Best Buy Canada…

Retail Top 100 2012, No. 59: Williams-Sonoma

July 12, 2012

There's no room for revolutionaries on Wall Street

by Doug Stephens — President, Retail Prophet Consulting

Several months ago, JC Penney CEO Ron Johnson and his newly formed executive team made some significant changes to the pricing and promotional structure for…

Study: Young shoppers want integration of online, store experience

July 11, 2012

Millennials rely on brick-and-mortar stores and technology equally to access information or to gain insights about a product they plan to purchase, according…

Technology prevents online shoppers from visiting dead links

July 11, 2012

WebCollage Inc., a provider of product information to retail websites, is now offering E-Tale's Where to Buy technology that helps major brands connect…

Nivea promotes products via digital shelf

July 11, 2012

Nivea in Germany is replacing some of its standard in-store product shelves with the digital multidisplay shelf-edge display solution designed by Crystal…

Bailey Banks & Biddle revamps in-store, online experience

July 11, 2012

Luxury jeweler Bailey Banks & Biddle is revamping its in-store and online shopping experience by implementing a new design studio, according to a company…

Retail Top 100 2012, No. 60: Bloomingdale's

July 11, 2012

What would happen if all the store signs were removed?

by Chris Petersen — Owner, IMS

Ever look around a store and notice all the signs? At least in technology stores you can't miss them. There seems to be a plethora of signs touting the latest…

Socket Mobile, LightSpeed partner on interactive POS

July 10, 2012

Socket Mobile, a provider of mobile productivity solutions, is working with LightSpeed, a retail technology company, to design "Personalized selling with…

Tablet shopping is in; PC shopping is out

July 10, 2012

Tablet shopping is gaining on PC- and laptop-based sales and blowing away smartphone shopping.

The customer loyalty/customer experience conundrum

Retailers often make the mistake of equating customer loyalty with the customer experience.

Market-driven pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A May 9, 2012 Bloomberg Businessweek article, "Macy's 1Q profit jumps 38 percent," attributes the company's success to its ability to tailor its fashions to…

Retail Top 100 2012, No. 61: Hollister

July 9, 2012

Amazon sellers playing hardball

July 9, 2012

Amazon's two million sellers are increasingly using high-speed trading tools to undercut one another, causing prices to fluctuate as often as every 15 minutes…

DVDNow rolls out in Costa Rica

July 9, 2012

DVDNow is launching this month in Costa Rica and is the first DVD kiosk company to enter the market, Scott McInnes, DVDNow Kiosks founder and CEO, said in a…

Jeweler launches gesture-driven tool

July 9, 2012

Jewelry Designer George Jensen is helping online shoppers get a hands-on experience with the launch of an augmented reality tool designed by Holition, a…

RCE Podcast episode 3: Why (most) retailers shouldn't worry about showrooming

July 6, 2012

New survey data reveals that most retailers have nothing to fear from the mobile-enabled consumer, and on today's call our panel discusses why that is - and…