Five ways to drive customer conversion rates in your stores

Increasing conversion rate is a sales opportunity that many retailers completely overlook.

Is your customer experience smashable?

When was the last time your loss prevention team became an Internet sensation because of excellent customer service? Well, that's what happened when Joshie…

Amazon phone to compete with Apple, Android devices

July 6, 2012

Amazon is developing a smartphone to compete with Apple's iPhone and devices running on Google's Android platform, according to Bloomberg News, which also…

Company attempts to 'revolutionize checkout' with mobile platform

July 6, 2012

After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their…

Best Buy: Another retailer copying Apple

July 6, 2012

Best Buy Co. is hoping to channel a bit of Apple's success by copying its design, according to the The Wall Street journal, which featured a photo of Best…

Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

Meridian releases auto dealership kiosk

July 5, 2012

Automobile dealerships can now deploy a new kiosk designed by Meridian and Adam Technology that allows customers to view services by their vehicle year, make…

Retail Customer Experience Executive Summit adds 3rd day for Social Media Bootcamp

July 5, 2012

RetailCustomerExperience.com is adding a third full day, focusing on helping retailers navigate social media, to its annual Retail Customer Experience…

Retail Top 100 2012, No. 62: Nike

July 5, 2012

Get the easy stuff right

by Micah Solomon — president, four aces inc

A perfect product or service won't take you far if you serve it up cold. Lack of caring delivery will sink most any perfect product or service.

How to integrate digital for a great multichannel experience

Blending digital channels into a company's overall multichannel approach requires changes beyond the sales force.

Retail Top 100 2012, No. 63: In-store audio

July 4, 2012

Microsoft's new technology could be a mood lifter

by Bryan Pearson — President, LoyaltyOne

If there is one thing I have learned during my years in marketing, it is that it's a lot easier to engage a happy person than an angry one.

Five steps to successful time off

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

We all need time away from work to clear our mind, recharge our batteries, and dedicate precious time to our family and friends. That's easier said than done…

Go mobile or go home: Check-out lines are disappearing

Retailers must embrace mobile POS solutions to stay relevant.

Study: Multichannel retailers expect more growth than online-only stores

July 3, 2012

Online-only and multichannel retailers both expect growth in the next year, according to new research from Eccomplish, which found about 73 percent of them are…

Retail Top 100 2012, No. 64: Anthropologie

July 3, 2012

Robotic retail: AndyVision debuts in campus store

July 3, 2012

Retail now has its very own robot – AndyVision. The robot's designer Priya Narasimhan, a professor at Carnegie Mellon, who heads the Intel Science and…

IBM, retail partners testing augmented reality

July 2, 2012

IBM may soon roll out augmented reality to help retailers better serve their customers, according to a story on PCWorld.com, that said the company's research…

Apple's Genius Bar getting makeover?

July 2, 2012

Apple is testing a new design of its Genius Bars to try to accommodate more users, according to ifoapplestore.com.