Retail Top 100 2012, No. 82: Bed Bath & Beyond

May 23, 2012

When will I see the results of my customer experience program?

by Colin Shaw — Founder & CEO, Beyond Philosophy

When we start working with a client to improve their customer experience I am often asked, "How long will it be before we see a result?" On the face of it…

Government-controlled pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A May 7, 2012 article in the Bankgok Post, "The price of ignorance can be high," highlights the folly of government interference in pricing. Why are…

NRF: Retailers leveraging tablets to elevate brand, boost sales

May 23, 2012

With more than 60 million Americans forecast to own a tablet computer by the end of this year, retailers say tablets are driving an increasingly larger share…

Retail Top 100 2012, No. 83: Oakley

May 22, 2012

CrossView allows retailers to implement cross-channel commerce

May 22, 2012

CrossView, Inc., a cross-channel commerce solutions and retail technology provider, has enhanced its cross-channel commerce portfolio of software that is…

Brick-and-mortar retailers fighting back

May 22, 2012

Brick-and-mortar retailers hoping to compete with mobile devices, the Internet and daily deals are getting creative when it comes to in-store offers, according…

Gen Y and Self-Service: A Love Story

I just finished interviewing retailers about their employee challenges. By far, the largest complaint was about managing Gen Y, and those same complaints were…

Call center coaching: Five tips to ensure your success

by Peggy Carlaw — VP, Impact Learning Systems

Managing staff — in any form — is hard work and requires a well-stocked repertoire of people skills, business acumen, and the ability to juggle multiple…

The top retail tech deployments of the year ... so far

Industry experts discuss a few solutions that have enhanced the customer experience.

YCD fuels digital signage for Diesel

May 22, 2012

YCD Multimedia, a global provider of smart digital media solutions to the retail business world, announced that Diesel, designers of high-end, ready-to-wear…

Retail Top 100 2012, No. 84: Sephora

May 21, 2012

Can you steal an experience?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

"Stealing an Experience" is completely different at the consumer and professional levels. At the consumer level, it might mean watching two movies on one…

Kiosks help IKEA track customer loyalty

May 21, 2012

IKEA's new kiosk-based loyalty program IKEA FAMILY has already attracted more than 1.6 million members since its launch a few months ago.

App allows retailers to control Internet experience on tablet kiosks

May 21, 2012

ArmorActive's new closed Internet browser app, ActiveKiosk, for the iPad and other iOS devices is now available for free on iTunes. By either limiting or…

Retail Top 100 2012, No. 85: Bath & Body Works

May 20, 2012

Charlotte Russe selects Innotrac for e-commerce solution

May 18, 2012

Innotrac Corp., a commerce provider integrating digital technology, fulfillment and contact center solutions, is helping Charlotte Russe run its e-commerce…

Retail Top 100 2012, No. 86: Lacoste

May 17, 2012

Canadian comm company Rogers redesigns stores

May 17, 2012

Rogers Communications, Canada's largest provider of wireless voice and data communications services, has launched its new retail store concept with the grand…

Despite reboot, JCPenney still struggling

May 17, 2012

It's not looking good for JC Penney despite its new look and goal to turn around sales. The company reported Tuesday that its first quarter loss was bigger…