Dressing rooms offering customized experience

January 30, 2012

When C. Wonder, a trendy boutique in Westfield Garden State Plaza in New Jersey, opened on Black Friday, customers were more excited about the fitting room…

NRF 2012: Digital in-store media called to deliver, Pt. II (Commentary)

Part II of an expert digital signage consultant's take on digital in-store media at this year's NRF Retails' BIG Show.

Is the deal finally done for daily deal sites?

by Doug Stephens — President, Retail Prophet Consulting

One short year ago, the hype around daily deals was electric. In the analyst community, you could barely get through a day without hearing something about…

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?

FIS, Paydiant team on white label mobile wallet

January 27, 2012

Financial technology provider FIS launched its new mobile wallet this week. The cloud-based solution not only gives consumers the ability to use their…

Why you should trust your hunches

by Harvey Mackay — Author, Mackay Mitchell

My favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two…

Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits

by Jon O'Barr

Retailers need to tread lightly when co-opting cultural identities.

NRF 2012: Digital in-store media called to deliver, Pt. I (Commentary)

An expert digital signage consultant offers up his take on this year's edition of Retails' BIG Show.

U.K. retailers looking to increase loyalty with better service, products

January 27, 2012

As U.K. retailers battle to grab market share from competitors, consumers should benefit from improved customer service and more innovative products that more…

Eye-tracking system makes it easy to study kiosk, digital signage use

January 27, 2012

Tobii Technology, a provider of eye-tracking and interactive gaze technology, has created a compact, portable eye-tracking system designed for cost-efficient…

Time Warner opens brand laboratory in New York

January 26, 2012

Time Warner Inc. today announced the opening of a state-of-the-art Medialab for research and development at its worldwide headquarters in New York City. The…

Study: Common perceptions about how video is used in shopping are incorrect

Consumers expect video as part of their shopping experience and rely on it when making purchase decisions.

Mobile retail startup Signature announces launch

January 26, 2012

Signature Labs, Inc. launched today, and the company said it is "making retail personal again by delivering VIP treatment to shoppers, both in and out of…

'Engage or Die' at CETW SF

January 26, 2012

Organizers of the Customer Engagement Technology World trade show recently announced that Brian Solis, author on new media and principal at Altimeter Group…

NRF 2012: Foresee-ing the customer experience

Analytics company Foresee discussed how software and metrics can help retailers eliminate the guesswork from evaluating their performance with shoppers.

NRF 2012: The 360-degree scanner evolves

At retail's Big Show, Wincor Nixdorf showed the lastest generation of its flagship self-checkout unit.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

My rich best friend, Apple

by Lisa Biank Fasig — Director, JZMcBride and Associates

Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…

JCPenney unveils plans for drastic overhaul

January 25, 2012

At an event this morning in New York, J. C. Penney Company Inc. revealed its "plans to become America's favorite store."

Consumers receive mixed messages on payment choice

January 25, 2012

Recent debit card regulations have transformed market incentives for payments, creating a confusing environment for consumers, according to a press release…