Survey: Consumers four times more likely to shop a retailer when they feel an 'emotional connection'

August 21, 2011

With holiday planning already underway, retailers are looking for different ways to reach consumers and drive sales during the 2011 holiday season. Typically…

The twenty-four hour WOW

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Former American Idol judge Simon Cowell often commented that even though a contestant's performance was good, and sometimes even quite good, nobody will…

Anne Fontaine debuts new flagship store design

August 18, 2011

This month, Anne Fontaine will open its doors to its newest concept store at Highland Park Village, Dallas' premier venue for upscale shopping and dining.

Walgreens launches its Nice! store brand

August 18, 2011

Walgreens today officially unveiled its new store brand Nice! in stores across the country.

John Hodgman on how to save bookstores

by James Bickers — Editor, Networld Alliance

Comedian John Hodgman – one of the funniest people on the planet, if you ask me – was on The Daily Show the other night, discussing the demise of bookstores…

NRF: Shoppers using smartphones and tablets for back-to-school

August 17, 2011

With a little help from their smartphones and tablets, families with school-aged children are hitting stores and websites ready to tackle their back-to-school…

Opinion: The retail 'moment of truth' has run amok

Why trying to pull apart the Gordian knot of consumer motivation and label each piece is an exercise in futility.

Walmart pushes into urban America

The new small-format Walmart Express debuted in the U.S. recently.

Perception is reality: Why Wal-Mart needs to show shoppers the money

by Annamaria Turano — Executive Director, MCAworks

Yesterday's Wall Street Journal highlights that Wal-Mart's "aura of price leadership" has experienced a downturn since the recession, according to surveys by…

Top 100: 16. Digital signage

Digital signage is transforming the customer experience by displaying targeted messages — including animated content — that can easily be customized according…

Western apparel retailer Fort Western selects cloud-based retail management suite

August 16, 2011

CORESense, provider of a cloud-based multi-store/multi-channel retail management solution, has announced that Fort Western, a leading provider of western wear…

Canada Post capturing customer experience data at 40 post offices

August 16, 2011

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced an expanded relationship with Canada Post. In addition to collecting…

Summit: Doug Stephens, Retail Prophet

A review of his panel discussion on marketing through location-based promotions.

Top 100: 17. Experience Design

At its core, design experience operates from the premise that when consumers purchase a product or service, they actually want something more. They want to…

Narian releases suite of NFC tools for merchants

Narian Technologies looks to provide retail, restaurants with tools to leverage NFC on mobile devices.

Commentary: Is the US ready for cashless kiosks?

Mobile payments and NFC is on the way; how quickly will the kiosk sector get on board?

Disney's price increases: Yoda or Goofy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…

NRF: July sees retail sales increase

August 14, 2011

Amid concerns that consumers would begin pulling back on their spending, the back-to-school season started with a bang as consumers hit the stores in July to…

Five steps to building a multichannel culture

Now is the time to implement culture change to be part of the digital age of commerce.

Top 100: 18. Smaller store formats

Taking its Neighborhood Market store concept a step further, big box champion Walmart is planning to open several dozen scaled-down stores throughout Chicago…