Summit: Don't set social media expectations

Sometimes with social media, the best strategy is just to dive right in, said Paul Flanigan at the 2011 Retail Customer Experience Executive Summit. Also: the…

Summit: How to track your employees' customer service

Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.

Summit: Helping customers find themselves

A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.

Summit: Location-based marketing

Best Buy's Mark Mosoniak led a panel on location-based marketing at the 2011 Retail Customer Experience Executive Summit. This is his recap of highlights.

Summit: The handheld POS

Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone…

Summit: Latest consumer trends

At the 2011 Retail Customer Experience Executive Summit, attendees were given a close look at the most recent and important consumer trends. Vickie Abrahamson…

Summit: The ROI of customer experience

Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit…

Summit: The power of positive thought

Bob Phibbs, aka the Retail Doctor, believes retailers should think more positively. He spoke at the Retail Customer Experience Executive Summit 2011.

Talbots: Neither here nor there

by Annamaria Turano — Executive Director, MCAworks

A few years ago, I had a skirt hemmed because the salesperson remarked that the original hem was “neither here nor there.”  Fortunately, the store’s in-house…

Top 100: 19. Discounting

To no one's surprise, a struggling economy, coupled with double-digit unemployment, has kept U.S. consumers on a perpetual bargain hunt. As consumers flock to…

Casual Male opens a Destination XL store in Murray, UT

August 10, 2011

Casual Male Retail Group Inc., a retailer of men's big and tall apparel, has opened a new Destination XL in Murray, Utah, located at 6170 S. State Street.

Mayo Clinic goes shopping for patients at Mall of America (Video)

by Christopher Hall — writer, self

Interactive kiosks and digital signage highlight the Mayo Clinic's new "high-tech outpost" at Mall of America.

Retail Customer Experience Executive Summit: It's up to you to create good employees

Panelists discuss how to attract and develop valuable employees.

Retail Customer Experience Executive Summit: 'We know where you are'

Panelists chat about how to get consumers on board with location-based marketing.

Top 100: 20. Employee engagement

Unlike employee satisfaction, motivation, culture, climate or opinion, employee engagement is a measurable degree of an employee's positive or negative…

Fits.me virtual fitting room launches in the US

August 9, 2011

Fits.me, a bio-robotic virtual fitting room for e-commerce apparel websites, yesterday announced it will launch in the U.S. on the Park & Bond luxury…

Tops Markets chooses Retalix POS software for chain-wide rollout

August 9, 2011

Retalix, a global provider of software and services to retailers, has announced that Tops Markets LLC, a 132-store grocery chain based in Williamsville, N.Y.…

Recalling a solution

by Lisa Biank Fasig — Director, JZMcBride and Associates

The giant meat supplier Cargill has just delivered 36 million more reasons why we should buy our perishable foods from local farmers. And that can make…

Retail Customer Experience Executive Summit: Taking your customers on the ride of their lives

Bob Phibbs, the Retail Doctor, discusses how companies can create 'amusement park-like' customer experiences.

Technology should create better customer interaction

Executives school Summit attendees on how to best incorporate technology.