Groupons in Plastic Instead of Paper? Not so Fishy

by Lisa Biank Fasig — Director, JZMcBride and Associates

How much does it cost to be rude?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Consumer Reports July 2011 edition tells us that "Sixty-four percent of respondents said that during the previous 12 months they had left a store because…

Saks Fifth Avenue to accelerate customer-centric transformation

June 8, 2011

Luxury retailer Saks Fifth Avenue has appointed 5one, a global retail consultancy, to assist in the on-going transformation of Saks to a more customer-centric…

NRF says swipe fee vote is a 'victory for American consumers'

June 8, 2011

Matthew Shay, president and CEO of the National Retail Federation, has issued the following statement upon Senate rejection of the Tester-Corker amendment to…

Google video unveils consumer smartphone usage trends

Survey-based data reveals how smartphones have changed the ways consumers search and shop.

Bailey Banks & Biddle revamps its web presence

June 7, 2011

Bailey Banks & Biddle, a jewelry retailer founded in 1832, has introduced a new multi-channel jewelry shopping experience with the launch of its new…

Fashion retailer Republic launches mobile site

June 7, 2011

U.K.-based Republic, a leading men's and women's multi-branded fashion retailer, announced today the launch of a mobile optimized website that creates a rich…

Research: Mobile is increasingly important in the multichannel mix

The number of U.K. consumers using a smartphone to shop has grown 13 percent in the last nine months.

Private equity firm is looking to buy Borders

June 7, 2011

According to the Wall Street Journal, Najafi Companies is one of a number of suitors looking to buy the bulk of Borders Group Inc., the bankrupt bookseller.

Hartmarx opens a pop-up store in Chicago

June 7, 2011

Hartmarx Corp., the bankrupt men's clothing retailer, opened a pop-up store this month in a vacant building on Chicago's State Street, reports the Chicago…

Australia's retail sales rose in April

June 7, 2011

According to Fox Business News, Australia's retail sales rose in April on a seasonally adjusted basis. The Australia Bureau of Statistics reported last week…

Are your store operations preventing sales?

by Harry Friedman

Have you ever had someone ask you the reason behind one of your policies or procedures, such as not accepting any deliveries on Tuesdays? Or, maybe you've had…

Five tips for ruining a customer's experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

On a recent shopping trip to the local mall, it seems like everywhere I went some small but annoying thing happened that negatively affected my experience.

Scarcity mentality: Boon or bane?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Actually it could be either, depending upon where it exists.

Galleria offers latest version of its Behavioral Cluster Planning solution

June 6, 2011

Galleria Retail Technology Solutions, a provider of retail and category optimization solutions, today launched version 3.0 of its Behavioral Cluster Planning…

Meebo offers 'check-in' feature for retail websites

June 6, 2011

According to the New York Times, Meebo, a social platform that connects users with friends across the Web, now offers a new feature that allows users to…

Superior Lithographics launches interactive packaging solution

June 6, 2011

Superior Lithographics, a California-based large-format packaging printer, has launched FirstTouch, an all-in-one interactive packaging solution using Quick…

Aeropostale selects NGC's supply chain management system

June 6, 2011

NGC has announced that Aeropostale, Inc. has selected NGC's supply-chain management software as the company's international supply chain management system. The…

Big Y Foods launches first-ever grocery integration with Groupon

June 6, 2011

Big Y Foods, Inc., Incentive Targeting and HaloEffect today announced that they have teamed with Groupon, to bring social buying to the grocery retail and…

Barbour By Mail improves site search, increases conversions by 116%

June 6, 2011

SLI Systems announced today that Barbour By Mail, the online retail site for one of the Queen's favorite clothing brands, Barbour casual clothing, has improved…