Consumers still engaged, claims Census data

February 28, 2024

While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."

Gen Z a bit tired of Amazon

February 27, 2024

There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.

The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

Ikea Amsterdam extends self checkout, adds in-store pick up

February 27, 2024

Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.

Facial recognition advances at airports despite privacy concerns

February 26, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

Self checkout entrepreneur seeks partners for checkout-free concept

February 26, 2024

Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…

When it comes to loyalty consumers all about experience, service, perks

February 23, 2024

While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…

Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list

February 23, 2024

Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.

How to optimize retail customer experience year round

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

Dispensary installs self-serve cannabis kiosks

February 22, 2024

Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…

Sheetz promotes 3 executive VPs

February 22, 2024

Sheetz, a leading Mid-Atlantic restaurant and convenience chain, has announced the promotion of three corporate leaders into new roles.

Choice Hotels taps Tesla for EV charging effort

February 21, 2024

Choice Hotels International has partnered with Tesla to offer Tesla Universal Wall Connectors to participating Radisson, Cambria, Comfort, Country Inn &…

Most online retailers expect growth, tech investment this year

February 21, 2024

Nearly half, 42% of online retailers plan to expand technology investment this year, and a majority are optimistic about revenue growth.

Text messaging driving consumer purchases

February 20, 2024

When it comes to brand text messaging it seems consumers are paying attention — 75% report that SMS from brands routinely drive them to make a purchase and…

Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

Walmart to debut EV charging stations

February 20, 2024

Walmart will introduce EV charging stations as part of its new and remodeled stores, John Furner, president and CEO, said in a recent company announcement.

Getting loyalty right

February 20, 2024

Industry veterans will offer invaluable insights on building successful loyalty programs, doing loyalty right (IHOP, Potbelly, The European Pizza Company) and…

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Target taps Michael Fiddelke as COO

February 19, 2024

Michael Fiddelke has been named chief operating officer for Target.