News & Media
Nordstrom taps Lisa Price as HR leader
October 17, 2023
Lisa Price has been named chief human resources officer for retailer Nordstrom, Inc.
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Retailers worried about inflation impact on holiday sales
October 17, 2023
While more than half of retailers, 51.89%, aren't worried about the influx of store closures impacting holiday sales, a hefty majority, 74.53% are worried…
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Retailers not hiring big for holiday season
October 16, 2023
This year may be the retail industry's lowest figure when it comes to hiring for the holiday season in over 15 years.
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UK retail spend to fall short of 2022 mark
October 16, 2023
Holiday spend by U.K. shoppers is expected to increase by 3.4% this year, a figure that's less than 2022 and marks a second quarter of slow growth this year.
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C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
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Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
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Economy more resilient than expected, says NRF
October 13, 2023
The U. S. economy is growing despite labor disputes, high interest rates and the challenges of inflation, according to the National Retail Federation.
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Mastering the back-to-school season by focusing on agile inventory management
by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo
For brands and retailers, connecting the online and in-store shopping experiences can boost sales and build brand loyalty into the future.
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Holiday experience high on consumer to-do list
October 13, 2023
More than 90% of holiday shoppers plan to indulge in at least one holiday experience this holiday season — such as dining out or visiting an entertainment…
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Retailers boosting AI investment
October 12, 2023
Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.
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Amazon: Prime Big Deal Days surpassed expectations
October 12, 2023
Amazon's second big sales event, Prime Big Deal Days, held Oct. 11-12, saved members more than $1 billion and surpassed Amazon's expectations, according to…
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Online marketplace holiday shopping may hit $253B worldwide
October 12, 2023
Holiday purchases via online marketplaces could hit $253 billion world wide and consumers are planning shop earlier this holiday season.
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Redefining retail: How workforce management can improve the store experience
by Gary Stonell — SVP of sales and operations, Opterus
When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.
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Online holiday season to hit $221.8B, Cyber Monday to top $12B
October 12, 2023
The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.
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Toys R Us flagships expanding, rollouts include airport, cruise ships
October 11, 2023
Toys R Us is heading to a U.S. airport, cruise ships and expanding its physical store footprint nationwide in 2024.
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UK consumers will spend more with brands they trust
October 11, 2023
U.K. consumers are willing to spend 44% more on average with retailers they trust, and over 73% of U.K. shoppers have had a negative online shopping experience.
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Early results in for Amazon Prime Big Deal Days
October 11, 2023
Early results for Amazon's two-day Prime Big Deal Days reveal the average spend per order is $55.86, down from Amazon's July Prime Day and nearly half, 46%, of…
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The continuing challenges of office coffee service
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…
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Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
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How to drive a successful customer experience strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…
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