European retail chain finds RFID balance

August 10, 2010

Halle, Germany-headquartered fashion and lifestyle company Gerry Weber appears to have struck a balance between cost and profit when it comes to using RFID…

How iPads are Going to Change the Face of Retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few 

Unbendable Customer Experience Rule #1

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

German publisher Taschen defying expections with high-end bookstores

August 9, 2010

According to the Los Angeles Times, German publisher Taschen is making its mark with high-end bookstores, even in the midst of a down economy.The publisher has…

Report: Shoppers expected to be more mobile, social and green this holiday season

August 9, 2010

According to MediaPost News, Experian Marketing Services' new 2010 holiday marketer report says brands can expect an increasingly mobile, social and green…

Best Buy, shopkick unveil new location-based retail app

August 9, 2010

Best Buy Co. Inc., a leading retailer of consumer electronics, and shopkick, the Silicon Valley-based "mobile meets retail" startup, recently unveiled…

Greatness: Accelerating the Recovery, Part II

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Opinion: 'New retail experts' are here to stay

To prosper in a buyer-dominant world, you must stop thinking like yesterday’s seller and start thinking like today’s buyer.

Smart phone carriers going after credit cards

August 8, 2010

A Bloomberg report indicates that AT&T, Verizon and T-Mobile are joining forces to challenge credit card companies by enabling consumers to pay for their…

Intel digital signage concept shows the changing face of retail

August 8, 2010

According to Digihub.com, Intel’s Intelligent Digital Signage Concept, shown off recently at the Digital Signage World convention in Sydney, could change the…

Target CEO apologizes for political donation

August 5, 2010

According to the Associated Press, Target CEO Gregg Steinhafel has written to his employees to express regret over a recent contribution to a political…

Escalate upgrades commerce software suite

August 5, 2010

Escalate Retail has announced that the latest release of its Blue Martini Commerce Suite includes a new Web Services Manager (WSM) layer to simplify and…

Capture the voice of customers to improve the online retail experience

Phone, web and social channels all provide insight into customer wants and needs.

Market basket analytics: Ready for prime time

BI tools can reveal valuable insight by linking the market basket to performance data at every level.

What I learned at the Retail Customer Experience Executive Summit

RCEES 2010 saw a solid mix of perspectives and best practices — and lots of takeaway lessons.

RCEES retrospective: Why are we settling?

by Bob Phibbs — CEO, The Retail Doctor

Customer service is such a broad term and so very, very beige. Or grey. Too many businesses talk about customer service but don’t know how to measure, train…

Casual Male taps Headway for national recruitment

August 4, 2010

Headway Corporate Resources, a North American workforce solutions provider, has announced its recruitment solution partnership with Casual Male Retail Group…

New NEC bar-type display designed for areas where standard screens don't fit

August 4, 2010

NEC Display Solutions of America, a provider of commercial LCD display and projector solutions, has announced a unique addition to its X Series, the 43-inch…

The Bay and Home Outfitter upgrades gift registry

August 4, 2010

With the 2010 bridal season in full swing, Hudson's Bay Co., Canada's largest diversified general merchandise retailer and provider of Canada's largest gift…

With 2010 RCEES in the books, plans are announced for next year's event

August 4, 2010

The inaugural Retail Customer Experience Executive Summit took place at the Westin Chicago N.W. on August 1-3, and by all accounts, it was a success.Executives…