ResponseTek CEM upgrade adds SMS surveys, new reports

November 5, 2009

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution.

Barnes & Noble Nook raises questions about digital-only products

by James Bickers — Editor, Networld Alliance

Technology has made it possible to deliver music, movies, books and more without a physical product. But is that good for shoppers or retailers?

LaneHawk BOB scanner now available for NCR self-checkout

November 5, 2009

NCR Corp. and Evolution Robotics Retail (ERR) have announced the availability of ERR's LaneHawk loss-prevention feature on NCR's SelfServ Checkout terminal.

Corporate Safe Specialists Announces New Business Development Executive — Dan Taylor

November 5, 2009

PRESS RELEASE FOR IMMEDIATE RELEASE Date:                November 6, 2009 Contact:            Wes Wernette Company:         Corporate Safe…

Study: Brands more influential than price

by James Bickers — Editor, Networld Alliance

November 4, 2009

Times may be tough, but that isn't stopping shoppers from buying the brands they prefer. That's the finding of a new study by the Grocery Manufacturers…

American Eagle flagship store will put customer pics on giant screens

November 4, 2009

American Eagle Outfitters has announced plans to open its flagship store in Times Square. The 25,000 square foot store is located at 1551 Broadway, at 46th…

Cooking network coming to checkout screens

November 4, 2009

Premier Retail Networks, Inc. (PRN) and Rouxbe Video Technologies Inc., an online cooking school, announced an agreement to present customized cooking…

Webinar reveals key future trends for digital signage

Report and webinar focused on growth, predicted spend and applications planned for the next two years.

Customers are buying down, and opportunities are rising, part 3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"

100. Cloud computing 99. Talbots 98. Directional audio

100. Cloud computing

Borders announces in-stock guarantee for the holidays

by James Bickers — Editor, Networld Alliance

November 2, 2009

Borders today announced its new "In-Stock Guarantee," which promises that if a customer's desired item cannot be found in-store, the company will ship it from…

Walmart under fire for sick leave policy

November 2, 2009

Punishing workers for taking sick leave puts Walmart on track to be a major spreader of swine flu this fall, according to a new report by the National Labor…

NRF updates 'buyer beware' product list

November 2, 2009

The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning…

NCR buys digital signage software company Netkey

November 1, 2009

NCR Corp. announced this morning that it has purchased the assets of Netkey, a digital signage and kiosk software provider based in East Haven , Conn. Terms of…

Amazon PayPhrase lets shoppers make payments with words rather than numbers

by James Bickers — Editor, Networld Alliance

October 29, 2009

Amazon this week unveiled its PayPhrase service, which aims to make online purchasing quicker and easier both on its site and on other participating sites on…

Online retailers emphasize free shipping, social media for the holidays

October 29, 2009

The economy is not only impacting shoppers, it`s affecting online retailers, too. According to results of Shop.org`s eHoliday Study, conducted by BIGresearch…

Four strategies for a better retail holiday season

Retailers need to prepare for the upcoming season with carefully planned merchandise assortments, inventory levels and cross-channel promotions that drive…

Report: Discounting sets 'grim tone' for holiday retail

October 28, 2009

American retail chains panicked last holiday season as they stared at overstocked shelves and wondered, "How will we sell all this stuff?" Their response to…

Survey: Returns fraud will cost retailers $9.6 billion in 2009

October 28, 2009

Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF's…

Digital Signage Association to host free webinar on future trends

October 28, 2009

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this…