News

Hudson deploys automated retail to Birmingham airport

September 2, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

read now

Three Ireland taps eyefactive for store concept

September 2, 2022

Three Ireland, an Ireland retailer, is creating a store concept that will include touchscreen solutions from eyefactive in a quest to evolve from a classic…

read now

Bonobos taps store associates as chat support

September 1, 2022

Menswear retailer Bonobos is adding a to-do task to store associates: serve as online chat support.

read now

Amazon home to Peloton equipment, apparel

September 1, 2022

Amazon and fitness equipment maker Peloton are partnering to sell Peloton products on the e-commerce giant's marketplace.

read now

Walmart mulling social media influencer platform, claims report

September 1, 2022

Walmart is considering creating a platform highlighting social media influences in a quest to sell third-party goods online.

read now

Most consumers keeping eye on holiday spend this year

August 31, 2022

A hefty number of consumers, 73%, are paying closer attention to how much they're spending on gifts this year, compared to last year, and 73% expect prices…

read now

Apparel retailer deploys Carousel Crowd to promote merchandise in-store

August 31, 2022

Sun & Ski Sports is deploying Carousel Cloud throughout its organization to showcase the products and services it offers to its customer base of outdoor…

read now

ChargePoint launching digital advertising network; EV stations emerge as advertising channel

August 31, 2022

ChargePoint Holdings Inc., the nation's largest operator of EV charging stations, has teamed with Ara Labs Inc., a digital display provider, and Destination…

read now

Cal’s Convenience launches loyalty program via Paytronix platform

August 30, 2022

Cal's Convenience Inc. is debuting a "My Rewards" loyalty program built off the Paytronix Systems Inc. customer engagement platform.

read now

Al Meera taps Zippin for check-out free Middle East stores

August 30, 2022

The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…

read now

Automation costs, complexity hindering CX programs

August 30, 2022

The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…

read now

Consumers not big believers of social media influencers

August 29, 2022

A majority of consumers, 87%, believe social media influencers likely don't use products they tout and only 1 in 10, 11%, view a social media influencer with…

read now

Study reveals 4 pillars driving tech innovation in customer service

August 29, 2022

Getting connected, process orchestration, knowledge and insight, and resource management are the four driving forces when it comes to tech innovation in…

read now

US consumers cutting costs, striving to save

August 29, 2022

American are increasingly reducing costs, looking for additional ways to save and facing hard choices given the inflation economics and higher prices.

read now

Starboard Luxury taps Virtuoso to create curated retail moments

August 26, 2022

Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…

read now

Retailers deploy NewStore mobile POS

August 26, 2022

The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…

read now

Autonomous mobile robots gaining traction

August 26, 2022

Autonomous mobile robots are gaining traction in a wide range of industrial operations applications given the opportunity for higher efficiencies and lower…

read now